The Woolpack Inn

I was very disappointed with the stay at this supposed 4* hotel. I prepaid a booking for a DeLuxe King room and emailed to book dinner the day before we were to arrive. The staff on our arrival were friendly and helpful, but the facilities were far from satisfactory or as represented. Access to our charming room was via a difficult stair with no rail (impossible to instal on account of the listing of the building). The ensuite bathroom was not directly accessible from the room and up and down one or two steps. This was a problem for us as we are in our 80s and my husband is physically disabled with dementia. There was no other room available. The manager helpfully provided a water jug so I could avoid my husband breaking his neck trying to go to the loo in the night. On asking about dinner, I was told there was no restaurant, though home made pizza was offered in the garden. Breakfast equally was do it yourself from a hamper in the room. With no table or sit up chairs this was less than satisfactory. To compound the situation, there was karaoke in the room below our bedroom, which continued till 11.30 and the music licence was to 1 am. The inn's website did announce that karaoke might happen on a Thursday night, but this was a Friday. The evening and night were a complete nightmare. My husband was traumatised by the noise and his survival was ensured only by my staying awake all night to prevent his trying to find the loo. With arrival after 6 pm I was not in a position to abandon this pre-paid stay. By 10.30 pm with the karaoke still blasting away I complained to the manager and she agreed to arrange a refund for the stay, but next morning she was off duty and only the chambermaid available. I asked that a responsible person contact me, but this has not happened. Despite at least three phone calls to request contact again, I have had absolutely no reply. Having accepted the stay out of necessity, I cannot claim redress from my credit card company. Avoid this establishment if you are seeking a four star hotel with at least reasonable facilities. I still await at the very least an apology for the misrepresentation. Fine if you are looking for a rowdy but charming pub.