Arcanus Hotels Trendline Side

I had a lovely stay at Hotel Arcanus Trendline. The food was impressive with a wide variety of fresh and tasty options at every meal—something for everyone, really. The staff were consistently friendly, attentive, and always ready to help with a smile, which made the experience even more enjoyable. A few small improvements could be made in organization during peak dining times, but overall, it was a very pleasant experience. Would definitely recommend for a relaxing and well-catered stay!

The hotel is very good, clean and very good food. Excellent kids club, so big and the people that work there are very friendly and kind. I can recommend this hotel. We are happy with our stay

Having a wonderful time at the Arcanus Trendline. The staff couldn't be more friendly and helpful, the room is probably one of the best I've stayed in on holiday, being spacious and comfortable. The hotel is very clean, and plenty of room in the pool areas. Plenty of choice of food throughout the day. Absolutely recommend and will be coming back in the future.

We stayed at Arcanus Trendline Side Hotel, and unfortunately, the animation department, especially the animation manager, turned our vacation into a major disappointment. First of all, the animation manager is extremely disrespectful, not only toward guests but also toward other hotel staff. We personally witnessed him yelling and arguing loudly with the life guard, who was just trying to do his job. This happened right in front of guests, without any shame or professionalism. It was incredibly uncomfortable to watch and totally unacceptable for a hotel that claims to offer hospitality. The daytime activities were a joke. Either they started late, were canceled without notice, or done with zero energy or interest. The animators themselves mostly sat around looking at their phones, completely disconnected from the guests. There was no enthusiasm, no engagement — just a group of people going through the motions without caring. But the biggest disappointment was the MiniDisco. We expected a fun, energetic time for the kids, but what we got was the exact opposite. Loud music was played through the speakers while the children were left to dance by themselves. There was no animator guiding them, no interaction, and absolutely no attention to the children. Our kids felt ignored and unwanted. The next day, they didn't even want to go back — and honestly, I couldn't blame them. This hotel clearly has a major problem with its animation department. The lack of leadership, the disrespectful attitude toward staff, the public arguments, and the complete neglect of children’s entertainment make it very hard to enjoy your stay. It’s truly sad because the rest of the hotel staff, such as housekeeping, restaurant, and bar workers, actually seemed dedicated and tried to do their best. If you’re planning a family vacation and expect some decent animation or kids’ entertainment, this is not the place. I do not recommend it — especially because of the toxic atmosphere created by the animation team and their manager.

The hotel is excellent, brilliant facilities, food, well maintained and very clean and staff are amazing. We stayed for 2 weeks and used the a la carte restaurants as well as the buffet, pool bar, beach bar and cafe and cannot fault anything. Caner is zooming around the pool on rollerblades serving drinks, super friendly and remembers the guests and their orders. Baki, Dogan and Mehmet, always friendly behind the bar. Fehrut and Huyla always serving with a smile and helpful in the restaurant and Ceylan is lovely serving drinks in the evening in the lobby bar. Loved the hotel and will definitely be back!

Firstly the highs. The hotel itself is gorgeous & immaculate. A good sized main pool & a small waterpark with a good few slides. The beach really is gorgeous. Clear water, sandy all the way - no stones into the water & plenty of water sports. Always a sunbed & the beach snack bar has a good selection. There's plenty of food to choose from at meal times, no chips every night however there is boiled rice, plain spaghetti, burgers & chicken nuggets daily. The waiters particularly Ahmet are very attentive. The bar staff at the pool bar make the best cocktails. The cleaners are in daily to make the beds, tidy towels & replace the mini fridge with water & juice. Now the lows. The jet 2 rep was there on our 1st day & told us all about the excursions etc. We went at the designated time (10:30) on monday to book a few trips to be left sitting for over an hour for him to not turn up. We then got a text after contacting the whatsapp number to say he would be there at 1 - no good when we were heading to the beach & not wanting to sit in the lobby on the off chance he did appear. Wifi pretty poor - kept getting logged out. As someone from the UK we found there were maybe a handful of people from the UK at most which our daughter found very lonely with no one around age 10. This is where the animation team could of helped by involving those kids around the pool too old for the kids club from all nationalities & not just a select few. They could have highlighted the fact there was a games room with table tennis etc open to all kids & not teens as advertised. The animation team were pretty useless. When an activity was on they would say over the microphone we're waiting on kids for mini golf etc but not actually personally ask kids to get involved. At other hotels they do a walk around the pool, speak to everyone, ask how you were, what were your plans for the day & did you want to join in. During the evening entertainment the animation spoke to a select few people, then stood at the stage with miserable faces clapping their hands to the music, they then disappeared until the end of the act. When the act was over they did a conga through the audience asking people to join in -including our daughter, took her up to dance (after wed been there for a week) at the stage area then danced amongst themselves ignoring the few kids who were up dancing. The music was awful - really hardcore rave music, maybe if more cheesy holiday tunes were played more people would've joined in.