Alba Queen Hotel - Ultra All Inclusive

Great hotel. Food excellent, pool large, beer lovely, surroundings beautiful. The thing that impressed me most was the staff. They all seemed to really enjoy being there (it was the opening week of the season I must add), and had a good tone with the guests at all times. This is a sign that they are paid correctly and treated well, which is important to the experience for someone like myself. A special mention has to go to the mini club where our youngest son spent most of his holiday as he loves drawing. Those girls are wonderful with children and, again, seem to genuinely enjoy doing what they do. They had a couple of extra activities there which makes for a nice holiday memento like painting your own t-shirt (complete with a medal and a certificate). The only negative was that our family got woken up at 2am by a family in one of the rooms around us "messing around" (little kids running around, screaming and shouting but sounded like they were having fun). Really bizarre. Hardly heard a sound from the other rooms after that so I have no idea what happened there, but if the walls are that thin this could absolutely be a problem when your neighbours are grown ups enjoying the all inclusive facilities until the small hours (we were in the very obvious kids section with bunk beds). Should be noted that this is basically a German hotel with 90% + guests speaking German. Not an issue for us, but if you are going on holiday to socialise with other guests you will need to speak German at this hotel. They were very good at changing the food options each day, so it didn't taste like typical buffet food. Way way better. Was our first time in Turkey and the staff were great ambassadors for their country. The entertainment team (animation as they call it) were very bubbly and energetic. An all round great experience.

The animator are the best, they came with the best and happy smile in the face: vollyesball was perfect and super fun, the rooms were also very good and good men here. I loved the food much different options. It was always clean and looking good.

Very good food, beautiful beach, very friendly personal, fun party’s and kareoke, clean swimming pool, and ati is an legend!

Don’t be fooled by 5stR reviews if I could give a zero I would. We have had expectation of a 5 star but unfortunately that management and the hotel itself has disappointed us. It’s very run down and looks in need of refurbishment, the management was awful because we had made a complaint the so called manager has walked off and couldn’t even be bothered to rectify their mistakes! I hope anyone who decides to book here DO NOT BOOK, honestly I was like one of you looking for a perfect 5star hotel instead was a disaster, food was the same nothing new and hardly any entertainment. It was an embarrassment that I chose a hotel like this!

Came to Alba Queen last minute booking for a week, got here to find out other than the average food and local spirit everything else is chargeable. Named sprint €4 a shot, safety deposit box I’ve never been charged for one of them ‘ever’ €12 for a week here, the best one is Wi-Fi the one thing that pretty much every business in the world does is try and get customers in to their pubs, clubs or restaurants with free Wi-Fi here it’s free (and not that good) but only in the lobby and around the pool but if you want it in your room €2 a day??? so that’s another €15 for the week, honestly really!!! Went to have a look at the bowling alley guess what another charge so the games room sits empty because everything is chargeable. Website doesn’t say anything about charges for any of this but once you get here if you don’t like the pool bang average food and local plonk get your hand in your pocket. The rooms are ok nothing flash pillows (I say pillows) you get one wafer thin pillow on a rock hard mattress. One annoyance was there were 3 of us in our room we got one bath towel between 3 of us, 2 foot towels and 2 hand towels one for the sink and one in the showers, all for helping save the planet but that’s a bit too far. All in all I’d give this 3 out of 10 after the first day wouldn’t come back to this hotel. If it’s all inclusive it’s either all in or it’s not and if it’s not tell people because I wouldn’t have booked.

Having stayed in 5* hotels previously, I can confidently say this is not a 5* but it's not far off...Afew minor changes and they are there...Nevertheless, I always say the hotel staff and services is what's makes the holiday and I can safely say the employees at this hotel were phenomenal... On arrival we were greeted by reception, Fatma and Beyza were very helpful and English was of a good standard to be able to see to my queries...I was also greeted with a massive smile by a lovely lad Called Yaman, who didn't understand a word of what I was saying but still managed to communicate... At the bar by the arcade you will find Ferdi and Mirai, so pleasant and wonderful with the kids, good at remembering drinks orders and always gave me milk cartons for my youngest son. At the pool bar the waiters and waitresses were attentive a quick. I have read people talking the quality of food not being good, it was exceptional, huge variety from starters to mains to desserts... At the pool bar expect fast food which is what kids and particularly Brits so to see people complaining about this I don't know what you are expecting, gourmet??? Huseyin and Helin, absolutely amazing, Huseyin would have tables ready when he saw me with my drinks order memorised...Helin is a computer, if she walks past your table and you order something but she doesn't write anything down, rest assured your order will come correct...All the lads behind the bar were excellent...Ali Sonmaz, Ali, Doukan, Umut, Ruzgar even Hatice bless her, even with her limited hearing she was fantastic...they all took the time to interact withy kids and made the stay that much better... In the restaurants you will find the same people serving you, these people work exceptionally hard and long hours so please treat them with respect as there were occasions where I had to step in... The animation team, Ahmet, cagla, ebru and tarik were great with the kids and put on alot of creative activities for the kids in the mini club as well get all kids involved in the mini disco...some things cost extra in mini club so be aware... Tips for a good holiday: tip the waiters, they work really hard and definatley deserve it...