Liu Resorts

Can’t say enough great things about our stay at Liu Resort! We stayed here for 4 nights with our 10 year old daughter and honestly wish we could go back right away! Rooms are spacious and comfortable, Food and cocktails were all terrific, service is incredible and in every way we had a top-tier experience. I’d like to especially recognize the Kids Club team and their staff. Our daughter was not enthusiastic about going there before her first day… and then we couldn’t get her to leave! she had so much fun, especially because the staff is so friendly and welcoming. She still talks about what a great time she had. And of course, a great kids club means parents get some nice adult time too… so everyone is happy! Water park and slides are lots of fun and in general the decor is chic and modern everywhere.

The hotel, its grounds and facilities are very beautiful and chic and worthy of 5* although it is not a very friendly hotel. The vibe is very pretentious, unwelcoming, unfriendly and a little sterile. There are very few activities for children. The food is good quality but often not replenished at busy periods and we also found the food was actually cold on several occasions. The reataurant staff are not very attentive apart from a couple (Hatice and Ima). The bar staff can be very abrupt and the lack of English speaking staff is very apparent. The staff seem to congregate together to chat and the bar staff talk to each other while you are waiting to order which we found to be rude and unprofessional. The following relate to our experience during our week long stay 1. We had our son’s money taken from our room by housekeeping on day 2. It was left in a glass by his bed and perhaps mistakenly taken 2. ⁠the advertised football at 4pm did not happen from day 3-8 due to lack of participants which was very disappointing for our football mad son 3. ⁠housekeeping is very basic - our son had quite a severe sickness bug and the toilet was not cleaned daily. 4. ⁠our wristbands were cancelled on the last day and we could not get into our room to retrieve our belongings despite the time being 11.35am and check out being 12noon. Reception provided card for access but made no apology for the inconvenience 5. ⁠I requested a cocktail at the Mixology bar from the menu and was abruptly told ‘no’ by the bar staff and told to choose another. No reason was given as to why it could not be made 6. ⁠we made our issues known to reception on check out who did not respond and only stated that it is more suited to adults 7. ⁠ guest relations staff member completely ignored my son and I when trying to hand in the tickets to retrieve our baggage from the left luggage area and chose to speak to the guests waiting behind us. When I explained that we were waiting she abruptly pointed to to the door without a hint of an apology or an offer to retrieve despite the helpful staff who placed it in the room originally. Very very rude. 8. ⁠during our reservation at the A La Carte MIU restaurant, the kitchen could not supply any of the side dishes as they did not have any vegetable side dishes available despite them being on the menu. We asked for spinach but advised there wasn’t any and was asked if asparagus would be acceptable to be told moments later that they had none available. The side of potatoes ordered did not arrive 9. ⁠we requested the a la carte reservation for Friday but were given Saturday with no explanation or choice of timings to dine This poor level of service is not normally associated with a 5* luxury hotel resort. I have stayed at much friendlier and better 4* hotels in Europe. Jet2 should think carefully about selling this hotel as a family friendly resort

We stayed 11 days with my wife and child 2 years and 7 months. The hotel is amazing, and it was gorgeous holidays. Special thanks for the spotlessly clean room to NEDIM, for the great service in the restaurant to my Kurdish friend SERHAT and for the unreal but delicious cocktails to MERT KEMAL! Haval durmatachara!!