So, I have stayed here a couple of times. The price is good, it is close to I-70, the room is clean and well maintained. It would be nice if they had some idea of a customer's experience regarding the wifi password. Think about me - I skied all day at Keystone, I am driving back to Kansas City, this is conveniently located along the route. However, by the time I got here, I have had a long day and I am tired. Now, they put the wifi password on a sticker on the back of the key, put the key in an envelope, wrote my room number on it and sent me on my way. They didn't tell me that the password was on the back of the key. Now, when I got to my room, I only have to hold the envelope (with the key in it) up to the door. I did not have to pull the key out. So, when I got to my room, I pulled out the envelope. There is a place for the room number (with mine filled in) and a place for the wifi password - which is blank. I looked at all 4 surfaces of this open envelope - no password. I didn't think to pull the key out and look at it. So, I called the front desk. No answer. 10 minutes later I call back, got the person, and asked 'What is the wifi password?' Rather than answering my question directly, he explains that it is on the back of the key. Now, I am already tired and frustrated - why not just tell me what it is? I am remembering that I did this dance in December, not just March. At least that time they told me. So, here is my suggestion. Do one of the following: * If you are going to hide the password on the back of the key, at least tell the customer where it is so they know and do not have to call. * If you have a place on the envelope that says wifi ___________, fill it in. * If a customer calls at asks what the password is, tell them. Don't make them go hunting. Correct me if I am wrong. If I am staying with you, it is your job to make my life easy. Take some initiative to do a little more. You are failing to meet my expectations.
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