Star Anglia Hotel

The hotel required ALL guests to have ID including my 2 year old daughter but this was not in their booking terms & conditions. They kept asking and asking & I was explaining no I didn’t bring my 2 year olds birth certificate with me & she doesn’t have a driving licence yet. In the end I decided to leave to stay elsewhere, I informed them we wanted to stay elsewhere & he said he would give us our IDs back in 5 minutes. I said ‘no, you don’t need them’ & he refused, only giving them back when my partner said he would come and get them. Bad vibes. I also arrived before 10pm but all the doors were locked. Had to phone to get let in & find out where parking was (smallest car park ever). Prior to all this I had said that we were going out for dinner, so did I need to phone to be let back in & he just kept asking when we would return, I kept saying I didn’t know & he just kept saying he needed a time. Decor is tacky but never saw inside a bedroom.

The staff were very welcoming, rooms were clean and it was super convenient with town. Bus stop immediately outside the hotel door! Will say that the hotel was too hot. Not sure if the heating was on even in summer or if air con is just needed? 28C according to the thermometer! Would have also appreciated food/milk options for dietary requirements.

Extremely comfortable bed slept like a baby both nights. Friendly welcome when I checked in. Nice clean bathroom but thats where the positives end. The breakfast was dire! The sausages were undercooked still pink in the middle and had a weird mushy texture to them. Yolk of the egg was underdone and white was overdone and crispy. Hash brown was burnt and toast was barely browned. Cup of tea with uht instead of fresh milk (never had that at hotel breakfast before!) Croissant not warmed as per my request and no butter was offered with it. It wasn't soft and crumbly and I felt it had been sitting in the kitchen a long time. Then they had the cheek to charge me £10! On the website it clearly states that you can enjoy a continental or full English breakfast for £7.50. The receptionist insisted I paid £10 as that was what the boss quoted him. However more serious was when I tried to check out of the hotel at 7.35 this morning I could not get out of the building as all the doors were locked. The reception is manned until 10pm then they lock up and go home. I had to ring two emergency numbers to get someone to let me out! The fire safety department have now been informed and they were not impressed. For this reason alone I can only give this hotel a one star rating

No food, no wake up call, no bar, place shuts down at 22.00 hours, room freezing cold, all in all, pretty dreadful This is the first AND LAST time I will use this hotel. It would be so easy to provide some very basic levels of customer service