a&o Köln Neumarkt

This my second time book with Trip.Com & we got 2nd hotel that so noisy. My kids don’t understand why is so noisy, i bet that the noises come from kids or students that i believe this there is a school front of the hotel. but i don’t understand why this people are do damn noisy. We try to close door but unfortunately the noise from outside our door, people banging on wall, slammed door, load laugh. the room are perfect for my family with bed for 4 people, but the noise, cleanliness are so poor. the shower room have mold on the glass door, the toilet stinks like public toilets. we got room on 3rd floor, then the Lift are always took so long to come up.. we ask for kettle to boil water, & unfortunately its not clean. there is so much lime on the bottom of the kettle. we need to put bedsheets n quilt cover on by outself too. They provided hand soap replacing the shower gel. Too bad that the location of the hotel are great but the rest is not wow.

Reasonable location in Koln city centre. Self check-in was simple enough. I was unable to accept a top bunk in a 4 person dorm room, the staff were accommodating in giving me a lower bunk. Once on the 1st floor there was a very strong smell of body odour, this unfortunately carried on through to the room itself, the window was slightly open but still the smell was strong. The beds themselves are reasonably comfortable, the only downside is you have to make your own bed, the fitted sheet, duvet cover and pillow case were just left on the bed. There are 2 usb points beside your bed along with a light, there's also a toilet and a separate shower in the room. The bar and seating is good, they have live music on a Friday and a beer is 4€. I have stayed in a number of hostels around Europe and this was definitely the smelliest and least inviting.

Great hostel if you just need to stay the night somewhere affordable. The breakfast is great.

The location is just okay but it’s clean and nice kitchen

Good, but not best, no locker for locking the basket for the stuff, so you should bring your locker always

I booked the mixed 4-bed dorm as there were no other options in the city under €300/night. The location is very convenient and quiet, making it easy to get around by foot or public transport. The reception staff were extremely kind and helpful. However, I didn’t feel fully comfortable sharing the room with three men, especially since there were no curtains for privacy on the beds. Cleanliness could be improved, as there was visible dust, the room wasn’t well lit, and the outlets and reading light at my bed didn’t work. The bathrooms also lacked ventilation and a bath mat, which caused humidity and puddles after showering. For €74 per night, I expected more comfort and cleanliness. Still, this hostel has great potential if some improvements are made.