Trip Inn Hotel Ariane

Reception staff very rude when we asked her to chk the non working tv, reluctantly she went to 'fix' but still not working though she claimed already done . No info of the places to go but answered to us all up to u, I don't know what u wanted to do , when we told her of interests the history n so on , she just play not interested at all ..we had 2 big luggage and she placed us at the level without lift , we asked if can change room,she said 100% occupied n turned us down, we don't see many people there even after dinner times..Atleast she put in effort to chk rather just answered us without thinking in view of we are too old to carry the bags up the stairs. This type of working attitudes how to hv full hse in their property..

Hotel rooms very bad condition. Service very very unfriendly. The worse experience I ever had. 😩😩😩

Nice room, clean, quiet, and bright . The only thing i missed was a small refrigerator . The location is very good ! Finally the staff is very kind and helpful!

The room was very clean and the staff member at the reception she was very friendly and helpful. She helped with everything. The location of the hotel was nice you can go to cathedral 10 minutes walking.

Value for money

This is a great option when in Cologne. Very friendly staff, clean rooms. Renovations were in progress but did not impact my stay. I will book again.