Steigenberger Hotel Köln

Location of the hotel is good. It was not easy to find the car park entrance when you drive The hotel it’s a rather old building and looks like it needs a makeover soon. The rooms are alright in size, but the noise coming from outside the hallway is bad. The doors are perhaps too thin

Location perfect in the heart of Cologne. Doorlock didn’t work at first. Water boiler was full of bubbles when boiling water. WiFi password wasn’t communicated.

I'm a Steigenberger fan. And this was my third stay at the Köln hotel. This year, it was clear quality of services and amenities dropped, from the collapse of the computer system right at the start of Gamescom, to long waits to speak with staff. The hotel needs more seasoned hands on deck. Staff is helpful & friendly, but overworked. Not happy with the half glass wall that separates part of the shower from the rest of the bathroom. It's a poor design that leaves the bathroom floor wet. Get a proper sliding door in place or a shower curtain. The bottom of the bathroom door showed clear signs of water damage. Also, don't flag all your green initiatives when you offer non-recyclable metal pods for the Espresso machine. Breakfast was great, parking nearby, love the location and neighborhood. But the hotel felt shabbier and service slide was notable from a year ago.