Supun Arcade Residency

It’s a huge big apartment, service also good. But it’s far from airport.

Брали на 3 ночи Отель ужасный, везде тараканы и пришлось 1 день переночевать и переехать в другой отель и остальные 2 ночи деньги не вернули.

Have stayed at this place in 2023 and Aug 2024. It is good for when going as a family vacation but not great if I was traveling there for work. I hope the management takes some time to improve the smaller details or provide a premium service offering where everything is ready to go. Positives: - Great location, close to transportation easily accessible to anywhere. - Staff are great, especially after tipping them they will look after you well! - Supermarket on ground floor, well stocked and convenient - Pool and restaurant on roof good quality and nice views Negatives: - No wifi, TV didn't work (because of poor internet) - Bedside tables not there, no power near the beds or near table to set up your laptop (for example). Hotel needs to keep power boards, extension chords to help with this. So was very difficult to get work done, had to organise it all myself

Great location n good facilities. The apartments r clean n quiet comfortable. Awesome rooftop pool with a fantastic 360 view. Lots of good restaurants nearby. Chk in n chk out is a cumbersome n extremely time consuming. Other than this it’s really a good place to stay

Some of the pillows in the rooms are very hard and the pool is very deep but room service was nice they recommended places we could go in Colombo but the tv didn’t work and they said they can’t do anything about it there was also very limited wifi it was ok I guess

So it started with the check in, there were not organised and the rooms were not ready. And i was checking in at 4 pm and as per my booking i was supposed to check in at 2pm. Then once i went to the room it was in a very bad condition, the paint was peeling off the walls and the room like everything was about to fall apart. As i was on a business trip, i left and cane back at night. There were 2 Air conditioner’s, one in the living room and the other in the bedroom. Both were not working and after repeated pleading with the staff i finally gave up and slept in 38 degree celsius heat. Next day they agreed to change my room and gave me another room. While i was gone on my business trip during the day, they trumped up false damage charges and charged me LKR 25,000 for some damage which i was niether shown or any proof given. They had taken a deposit of USD100 in cash at the very beginning and now i know why the insisted on taking cash. The staff was rude and not helpful, the worst experience of mine in srilanka