Supun Arcade Residency

Брали на 3 ночи Отель ужасный, везде тараканы и пришлось 1 день переночевать и переехать в другой отель и остальные 2 ночи деньги не вернули.

Have stayed at this place in 2023 and Aug 2024. It is good for when going as a family vacation but not great if I was traveling there for work. I hope the management takes some time to improve the smaller details or provide a premium service offering where everything is ready to go. Positives: - Great location, close to transportation easily accessible to anywhere. - Staff are great, especially after tipping them they will look after you well! - Supermarket on ground floor, well stocked and convenient - Pool and restaurant on roof good quality and nice views Negatives: - No wifi, TV didn't work (because of poor internet) - Bedside tables not there, no power near the beds or near table to set up your laptop (for example). Hotel needs to keep power boards, extension chords to help with this. So was very difficult to get work done, had to organise it all myself

Great location n good facilities. The apartments r clean n quiet comfortable. Awesome rooftop pool with a fantastic 360 view. Lots of good restaurants nearby. Chk in n chk out is a cumbersome n extremely time consuming. Other than this it’s really a good place to stay

The worst customer service I have ever seen in my life. The guy called Dhenesh or someone who is in the front door, doesn’t seem pleasant at all and me and my friends were wearing shorts and we were properly judged by them. And secondly, before coming to the place we specifically mentioned that we need a two room apartment for 5 people. A lady called Veronica agreed on that and even after coming they asked us to stay in the lobby and that the hotel room will be ready in any minute. After wasting our time for more than 1 hour, they finally said that we will have to go for another option by paying more which they didn’t mention before. And the guy in the counter, called Asitha is literally useless. Even after explaining everything he was just there looking at the pc and doing nothing. No justice will be happening to us as I have seen reviews about the owner of the hotel as well. Before you go, DO NOT GO!!!! Disgusting.

Some of the pillows in the rooms are very hard and the pool is very deep but room service was nice they recommended places we could go in Colombo but the tv didn’t work and they said they can’t do anything about it there was also very limited wifi it was ok I guess

So it started with the check in, there were not organised and the rooms were not ready. And i was checking in at 4 pm and as per my booking i was supposed to check in at 2pm. Then once i went to the room it was in a very bad condition, the paint was peeling off the walls and the room like everything was about to fall apart. As i was on a business trip, i left and cane back at night. There were 2 Air conditioner’s, one in the living room and the other in the bedroom. Both were not working and after repeated pleading with the staff i finally gave up and slept in 38 degree celsius heat. Next day they agreed to change my room and gave me another room. While i was gone on my business trip during the day, they trumped up false damage charges and charged me LKR 25,000 for some damage which i was niether shown or any proof given. They had taken a deposit of USD100 in cash at the very beginning and now i know why the insisted on taking cash. The staff was rude and not helpful, the worst experience of mine in srilanka

This is an average hotel, situated in a very convenient and busy location. However it has loads of negatives. 1. The bathroom has constant urine smell. I asked them to change my room, it was not available due to busy season. 2. It has a roof top restaurant which has constant loud night parties, blasting music heard all over the hotel walkways. 3. Rip off charges the restaurant charges for non-quality tea. It also has a rude manager called Roshan who was not willing to hear the complaint. 4. In the late night son of the hotel owner was lighting fire crackers outside the front entrance of the hotel. Clouds of smoke disturbed everyone. When we complained, the workers said that they couldn’t do anything because it was done by the son of their boss. The hotel is cheap to stay but be aware of these negatives when making the booking.

Nice 3-star hotel. We think it should have 4 stars. Nice pool on the rooftop. The service in the reception was excellent. Would reccomend it to everone. We lived in 306 (5 people) and that was nice. The food in the restaurant were decent and had a good price. Overall good value for money.

Air conditioned apartments in a central location in Colombo. Close to shops and the beach. Great value for money. Helpful friendly staff who made me feel at home. Faraz and Rajendran were very helpful and went out of their way to help with anything. The others were lovely too. The Supermarket on the ground floor is an added benefit. The apartment was clean and mine had the view of the sea. The rooftop restaurant has great views of Colombo and the food was lovely. Will definitely come back.