Hilton Garden Inn Richmond South/Southpark

Just passing through on the way South. Went to service desk, they were extremely polite and courteous, so kudos for that. Then they hit me woth the price tag of $159 for the night. "NO WAY" is all I thought, so I went online and found a booking here on Trip.com for $102. I jumped on it. I was tired, hot, and a little aggravated from the trip, so the price on Trip.com was a relief. I started looking around and thats when I realized that the amenities all cost. They had complimetary coffee, so YaY! Got up to the room, it was clean. Unloaded for the night, and it was finally showertime! I do my thing, get into the shower, which was a handicapped shower. It had a chair and a detachable showerhead for those hard to reach places. Well, this is where the problems started. This showerhead was supposed to be able to be locked into position on the pole provided, you k ow, for people that can stand. Well, the damn thing didnt lock. Nope, it stayed at crotch level, and so I was forced to use the detachable showerhead. Whatever, a shower is a shower, and boy, this shower was GREAT! Then, after my shower, I discovered that they must have wanted me to take a bath afterwards. This is because the entire bathroom floor was flooded from my shower water, and the floor was definitely not graded towards the drain, so to clean it up, one would either need a wet/dry shop-vac or a squeegee, and wouldnt you know it, I left both of mine back North, hundreds of miles away! I ended up using the towels to basically squeegee the water to the drain and get the floor cleaned up. I wasnt aware they kept their guests on the housekeeping payroll! My partner was unable to shower cause it would have caused another mess. So, besides the fact that if they could have charged for tap water and air, they would have, and the pool waiting for me after my shower, I had a really good stay. The bed was so comfortable I had trouble getting out of it in the morning, and the complimentary coffee turned out to be fresh. The staff understood my concerns and were extremely friendly about providing their information for when I contacted trip.com for my refund. 6.5/10

Great spot to stay for a night! They have modern renovated rooms and great service. I happened to come here twice in a week. I left my water bottle the first time, and was very delighted when I asked if they had a lost and found and still had my bottle. I would’ve assumed they threw out items that were left behind. I appreciated it!

Elevator and lighting issues The elevator (1of 2) was out of order and on occasion, the only one working sounded over loaded and was “jumpy”. The lighting in the bathroom was insufficient and we’re asked by staff to move a floor lamp from the bedroom into the bathroom when more light was necessary. Otherwise, all was good