Holiday Inn Express & Suites Colorado Springs Afa Northgate

The property and rooms were clean and updated which was nice. The check-in process was lengthier than at other hotels. I had to fill out a form with my address etc. Also I asked for late checkout and was told I couldn’t be given it unless I provided my email and signed up for their membership program. That was disappointing. I don’t mind paying extra for late checkout, but I don’t want to have to sign up for a program just for late checkout.

Clean Room Hard Bed Bed was a bit on the hard side but not bad. Everything else was fine.

Overall, we had a very good stay. The hotel Was clean and offered a good breakfast.

Clean, quiet and comfortable! Location is great with a lot of dining options nearby. I enjoyed my stay.

Poor Hospitality The 2 ladies at the front desk were not very hospitable. They sounded as if somebody forced them to talk to the guests or even work there. We had specifically made a reservation for a room with 1 King Bed, but that was not honored and we were given a different room, which had very less space to walk around. The lighting in the room was terrible, some didn’t even work. When asked to change the room one of the 2 ladies on the reception denied saying that there were no other rooms available, which to me didn’t sound really convincing at all. Although the guy making the breakfast was very polite and seemed like the only one interested in doing his job.

Great suites! Rooms were very comfortable and clean. Front desk was very accommodating.