Emerald Lake Lodge

Overpriced, Isolated, and Emotionally Draining I booked Emerald Lake Lodge expecting a peaceful retreat, but it turned out to be the most disappointing stay of my Rockies trip. First, the logistics: there is no Wi-Fi or phone signal in the rooms, which might sound romantic until you realize you can’t contact loved ones or access essential information. Parking is far from the rooms, and guests must take a shuttle bus, which runs on the staff’s schedule, not yours. When I asked for help with my heavy luggage, I was simply told to walk uphill alone—no assistance, no directions, no hospitality. The room was cold, humid, and outdated. There was a fireplace, but no guidance on how to use it safely. I couldn’t sleep and felt completely isolated. Worst of all, I felt quietly judged and dismissed, as if not being familiar with their “rustic” system made me an unwelcome outsider. This place might suit those already in-the-know or traveling ultra-light, but for solo travelers or anyone expecting genuine service, it may feel more punishing than peaceful. 整个北美最差的酒店体验！感觉有被区别对待，没有研究清楚他们的接驳车，带了很多行李，没有任何人主动告知，问就让你自己推行李走路爬坡！一点服务都没有！设施落后陈旧潮湿！疯了吧才来这！落基山脉那么多好酒店好景色不差这个垃圾地方！

The hotel is very old and not well maintained. The room was dark and had some spiders and cobwebs. The corner was full of dust. It's the worst hotel I've ever stayed at in Banff. There was no Internet or cell phone reception in the room. There was only one restaurant to eat at, which was expensive and very modest. I'm never going back there.

小木屋住起來舒服，風景優美，會有接駁車來停車場接送，check in之後可能會需要搬著行李走一段路去房間，但還是很值得入住。