Hampton Inn Columbus-North

The hotel staff was very friendly and somewhat accommodating. The hotel elevator was broken we were put on the 4th floor and the elevator didn’t work majority of the stay therefore had to use the stairs. The air conditioning in the entire building excluding the main lobby was not working properly and it was extremely hot. I booked weeks in advance for a total of 3 rooms. 2 king size bed rooms and 1 king size suite. They tried to give me 2 king rooms and a double queen room. When I showed them proof of payment and booking for the king suite I was told that’s through ******* and their mistake. I was offered nothing to rectify the mistake, no option to be reimbursed the price difference which was almost $200.00. I was told “We don’t have a king suite available.” Now I’m out money, didn’t receive the room I’d been anticipating due to booking weeks before and zero solution was offered.

Hilton Brand never disappoints The staff was very friendly when I arrived. I had called ahead to let them know I was running late but would still be coming in. They were amazing and made the process easy... which is always a comfort from the Hilton Brand. We have decided to make this our regular visit in Columbus when we have to come for my son's doctor appointments. Also, my son said breakfast was chef's kiss which is high praise from him. All the way around a great experience.

Had an exceptional stay at the property. Everyone was very kind and helpful. Many different restaurants and stores available at walking distance. Will come again. Thank you

Bathroom The bathroom had poop on the wall right above the toilet paper holder and the toilet wasn't cleaned at all it looked like someone just had explosive poop and left it!

I requested two bed but only ended up with a king size bed; request a roll away bed; but they didn't have one on the premises. Ended up with three adults on one bed.

Online it was listed as having a hot tub which was my main reason for booking - it does NOT have a hot tub. Also there was dirty wash cloth on the floor in the bathroom. The AC was not working well, even on the lowest setting it did not get very cool in the room.