Homewood Suites by Hilton Columbus

This place is in a good location and looks good from outside but the rooms are very dated not worth the price, we had to change rooms the first one air did not work the second one they showed us was missing furniture and reeked of smoke and looked like someone had been sitting in the bed. The room that we did get finally the toilet run all night, oh and someone pulled the handle off the side door so people were propping it open with a rug to get in, no security at all.

Our room was very small and did not look like the pictures. It was also super dated and had a damp/musky smell. In addition, the air conditioner made noise all night long. The pillow felt like a paper bag stuffed with cotton balls. The main hallways were very, very hot. When asked, the staff manager said they are due for an update..... We asked to move rooms due to all of this plus there was no desk for my husband to work at with his computer. They moved us to a room that had a more open concept but online this room is cheaper than the suite with seperate bedroom that we paid for. The breakfast was plain, and not appealing at all. I will not be going back.

Needs a refresh There was a pronounced smell in the room, which it seemed to come from the sink in the kitchenette area. The bed was extremely uncomfortable and worn out. There was a back door to the outside, which was broken, so there was no way to key in to the closest door that we would have used from the parking lot. The staff was pleasant. We’ve stayed at the same location multiple times before, but it seems like there’s been diminished upkeep to the hotel as a whole.

Called an hour before I arrived to let them know I would be a late check in. Upon arriving I had to wait 10/15 minutes for assistance. I tried to push their button for service and call the number but no answer each time. Upon going to my room the toilet would run unless you jiggle the handle and the ac unit was very loud making random thud noises. This kept me up most of the nights. Staff was nice and welcoming. I’d give it a second try.

We checked in to the property on 4/24 after a 12 hour drive for my brothers Army ceremony at Fort Benning. Immediately, we went to the room to settle in. We realized that one of the bathrooms was completely broken and unusable. The maintenance man came to the room and said that he has been aware and the part was ordered. He said that the room should not have been available for rent. The front desk only have 2 seperate rooms avaliable to offer to replace the broken room, but that would not work as we have 4 minor children. The room was filthy right down to the mutiple broken faucets and mud covered sheets. This property is the worst I have ever stayed in and I will never stay at a Hilton owned property again after this interaction.

The property was well-maintained and conveniently located near dining and shopping options. The front desk agent, Justin, was exceptionally polite and helpful throughout our stay. However, we were disappointed that the pool was out of service for the duration of our visit, especially since it was a key reason we chose this hotel.