Hyatt Place Columbus North

When I checked in, the initial clerk (Desmond) was non-verbal, non-welcoming and seemed bothered I was taking up his time; he was just plain rude and shouldn’t be at the front desk at all. I was relieved when another front desk clerk relieved him and took over…this clerk was welcoming and polite.

We booked a room with 2 queen beds and a sofa bed for 5 of us. When we checked in, they only had a room with a king bed and a twin sofa bed. The twin sofa ended up not being a bed so they brought us 2 rollaway beds that were more like kinder mats on wheels. There were food crumbs in them and they didn’t lay flat. We tried to call the front desk to get sheets for the rollaways but the phone didn’t work so my husband had to walk downstairs. There weren’t outlets next to the bed so we had to unplug the lamp to plug in my husband’s cpap. The breakfast was just ok. The strawberries and butter were frozen solid, the plates were dirty, and the coffee weak. The hotel itself was nice and the room was big but for almost $200 we should have gotten the room we booked including appropriate bedding for 5 people. We asked for a discount but we were told the person to address that wouldn’t be in until the next day. A little more initiative from the front desk staff would have been nice.

The staff was exceptional especially Alex at the front desk! The room was wonderful and spacious! Will definitely return!

Highly recommend having a microwave in the rooms instead of having to locate the shared one on each floor next to the vending machines.

This was the second time we stayed at this property. It is absolutely perfect. Very clean, the staff is very friendly, and its in a safe area.

Property was in a great location. Staff was very friendly and flexible with early check-in. We liked that our room was clean and spacious.