SureStay Hotel by Best Western Columbus Downtown

The room’s walls were dirty and had holes. Despite the air conditioner being set on 61, the room never got below 80. The floor had not been swept. The sink had shaving hairs. Only good things I can say were that the plumbing, TV and fridge worked.

The rooms were clean and very comfortable, From the efficient check-in/check-out process, each moment was delightful. Also, the hotel has a very secure and safe environment. Great location, easy to get in and out of the city.My stay was perfect.

BEWARE!! Do not waste your money on this Roach Motel. We knew as soon as we pulled onto the property that this place was a complete DUMP and our hearts sank, because we pre-paid and realized we were stuck here for 3 long days. Then, our room was not ready when we arrived and I fully realized the mistake I had made in booking this property. The photos of the rooms were likely taken years ago, because our room - and the entire property - was most certainly NOT as pictured, representing a complete & purposeful subterfuge on the property's part. As an example, one photo shows a nice flat screen TV mounted on the wall, but not in our room; a cheap TV was just placed on the desk, leaving the wall mount and hole for cable management exposed in the wall (I suppose we were not supposed to notice that). Plus, our cable went out twice in 3 days, requiring repairs. The view of the drive-through breezeway for check-in? Non-existent; it is completely (and awkwardly) blocked off. Advertised Wi-Fi? Forget it; the Wi-Fi was unusable and we just had to use our phones, including having to tether and watch TV on a laptop while the cable was out. Housekeeping uses a FAMILY DOLLAR SHOPPING CART (you just cannot make this up). Vending machines? Good luck; they were all out of order. Again, the property photos displayed do not match the rooms nor the property, in a blatant attempt to mislead potential guests. Oh, the A/C worked; I guess that is a plus. The final straw was killing a huge cockroach meandering across the floor on our final night. I decided to address all our concerns to the Property Manager before checking out and they just made excuses for everything, including - incredibly - the roaches, stating that they had pest control, the County Health Department had come out, and that there was nothing they could do about the roach infestation. I might not believe it, had I not lived it. This place is a textbook example of someone purchasing a property, doing nothing to maintain it, allowing it to decay, tricking guests into staying there, and figuring they will just continue taking unwary guests' money until the buildings fall down and then I suppose they just move on to their next property scam. They simply do not care and figure that no one will take the time to fight back after spending their hard earned money. They got the wrong guy here. Please do not waste your money or subject your family to this Roach Motel.

Absolutely the nicest and friendliest people you will ever meet. Very hard working and are determined to make this property first class. The room was very comfortable and had everything weary travelers need. It is within walking distance of all the action on Broadway. Restaurants, bars, etc. We enjoyed a very nice evening at one of them. We enjoyed our stay and would stay no where else in Columbus

A well managed family owned hotel with an exceptional front desk with could clearly rival any 5 star hotel or private club in grace and service. I enjoyed my stay!

amazing place to stay with a great selection of breakfast ... exterior property but has great security ... felt safe staying as a solo female. They also have a guest laundry which came in pretty convenient. Staff is also very friendly and responsive