Holiday Inn Express Columbus - Ohio Expo Center

Room was nice and cleaned on day 1. No housekeeping service for our 5 days stays, and Had to request for new towels. Bath soap was not enough in dispenser.

nice rooms, but you can hear the room next to you and people in the hallway. very thin walls.

The hotel itself was good. Loved the mattress. It was just the property around it wasn't great. We had to leave really early. The front doors were locked, meaning you couldn't even exit them. You had to use a side exit. It did have breakfast, but we didn't stay for it.

staff was very unprofessional. Check-in was at 4 so I arrived at 4:15. I was told the cleaning crew had just started cleaning our room so we could sit down and they should be done shortly. 30 minutes pass and I ask about the room, the manager is there this time and tells me he has no control over it. I ask for an eta and he says 45 more minutes. For being the apparent manager he was very unprofessional. First of all he looked like he’d just gotten back from the gym and he didn’t once smile or even try to be accommodating. When he told me the room wasn’t ready he got defensive and lacked any sense of accountability. On a different note, breakfast wasn’t served until 7am, so I wasn’t able to eat that. On a positive note, the room was very clean and comfortable. Overall would not recommend this hotel.

Room not cleaned at all! Horrible breakfast! Room only had 2 bath towels in it and the chairs in the room had some sort of liquid all over it. This had to be the least clean holiday inn we have ever stayed at.

Staff not welcoming. Every time I wanted to enter my room I had to get a new card.