Hotel Natura Park

Please avoid at all costs if you are English !!! Firstly we booked as a family of 7 on arrival we entered the hotel and the receptionist was extremely rude no hello nothing just stared at us I said we are here to check in as was a morning flight was only 9 in morning didn’t expect my room to be ready but she rudely laughed at me and said you can’t check in but bearing in mind I had paid full board so wasn’t bothered about the room but when we have been travelling all night with young children and we are refused so much as a glass of water even though we have paid for that day is a disgrace was told there’s nothing she could do come back at 2 no maps or anything given to us !!! I then asked if we could at least leave our luggage somewere she pointed to a door next to the lift !! No security at all just a door which when you open leads on to a bad alley for anyone to take your stuff I said is there no we’re abit more safe Was just replied no it’s your stuff leave it or take it !! So we had to trail all our luggage around with us with our 4 children the youngest being 2 plus my disabled dad just to find a drink !!! Not a supermarket in site all the locals are so rude not one restaurant was inviting us in we would walk to look at menu and was all In Spanish and they would just ignore us or shake their heads at us cause they don’t want us there !! We ended up walking back to hotel to see if pool bar was open which it was but they do not sell snacks and only offer bottled pepsi or there local orange! We was finally allowed to check in at 2 they charged us tax per room £15.67 Which is a disgrace , rooms are by far the smallest rooms I have ever seen I travel to Spain twice a year and have never seen rooms so small we struggled to get pram in the room as the wardrobes behind the door the bathrooms you can’t open the doors full because the toilets in the way if you was pregnant or a bigger person you would not be able to use bathroom it’s that small and the door locks get jammed which is not safe for children luckily I was on other side when this happened so I could help my poor child !! Balcony door also did not lock had to tell Reception that sent someone up to put a new lock on balcony door the rooms are very dirty the fridge was full of mould and stunk thick dust all over skirts was just overall dirty ! Food was absolutely shocking never seen food as bad I could not eat it was vile same food dinner and tea breakfast ham cheese bread all cold Foods but stale from day before there’s literally one option for children to a tomato sauce With pasta every single meal My poor kids was so fed up and was even a nice pasta sauce Was like the cheap tomato soup cup one was very powdery and horrible !! The meats avoid at all costs they have someone cooking chops but these are not cooked my children got them one night and had flesh in middle luckily I seen before they could eat them and looking room restaurant everyone was leaving them I have reported this to the c

I've recently came here with a few friends, we needed to keep costs low as we were just touring Barcelona and we thought that this would be the most perfect hotel. When I stepped into my room at first it seemed perfect, however with the promised balcony you can tell my surprise I was shocked when I wasnt gave the balcony and instead a wall witch had a crumbling indent and a window which locked and unlocked multiple times. However, i threw my thoughts away and tried to help clear my mind by going to bed, the picture on the wall had a squashed bug on and had multiple bug eggs, which were also in the lights next to the bed. Now, I pushed my thoughts aside and focused on the food. I got into the food court and was greeted with an unpleasant aroma. First I thought nothing of it however when I looked at the food the entire breakfast buffet was cold and majority was foul. When it got to dinner it was unpleasantly surprised when I had a tough chicken breast, I've heard of tough steak but this was something new. The entire buffet was ice cold and tasted foul, the only good part was the imported ice cream.

Pasamos unas grandes vacaciones, las habitaciones tienen buenas vistas, comimos muy bien y el personal no podría ser más amable. La playa quedaba cerquita y la piscina estaba genial, ideal si vas con la familia. En el futuro, si podemos nos encantará repetir ls experiencia.

Nos ha tocado primera planta, en teoría "vistas a la montaña", y las maravillosas vistas que tenemos, son las que podéis comprobar. Y también remarcar, el mini plato de ducha, que al moverte, apagas el grifo, te golpeas con el dispensador de jabón, y se te pegan las cortinas de plástico. Si viajáis a través de Clubfinds, te hacen que pagues una parte en efectivo, y si no llevas, te mandan al cajero automático.

Hotel muy bien ubicado . Grande con mucha gente y mucho ruido. Habitaciones pequeñas para 4 personas. Pero con lo necesario para estar agusto. Limpieza correcta. Personal en general amable. Animación casi inexistente. Había dos animadoras y en la piscina una se pasa las tardes charlando con el socorrista y la otra con los clientes, ponen una red para voleibol o porterías de waterpolo y se ponen a lanzar juguetes a la piscina sin más (se van y no explican nada, dejan la piscina llena de churros, aros o lo que sea y yo me pregunto para qué). Mi hija se aburrió como una ostra y para nosotros era un aspecto importante. La piscina pequeña para tanta gente y muchos jugando con pelota (molestando). No hay sombra. El socorrista muy borde y pasota. Un día vi a una señora discapacitada sentada en el borde de la piscina, sus cuidadores le quitaron allí en público un pañal y a continuación la metieron el el agua, nadie les dijo nada y es un ejemplo de la falta de higiene y de control que hay ahí. La comida es impropia de hoteles de esta categoría. Aprovechan mucho las sobras de una comida para las siguientes. Faltan carteles indicando qué es cada plato. Y lo que cocinan a la plancha lo dejan crudo por dentro porque van corriendo para hacer más. Los picnics muy escasos.

Hôtel très très familial, à 5 minutes à pied de la plage. Ne vaut pas un 4 étoiles. Agréable piscine. Personnel sympathique et souriant (Javier de l'accueil parle un peu le français). Le ménage de la chambre peut être fait tous les jours avec changement de serviettes si vous le souhaitez. Un mini bar se trouve dans la chambre. Il y a un point grill où tous les soirs vous avez soit poisson ou viande à la plancha. Au petit déjeuner, les viennoiseries, confitures, beurre, pains, laits, céréales sont corrects. L'hôtel se trouve à 500m du marché du samedi matin. Il y a un marché nocturne tous les soirs. Points négatifs : x petit déjeuner : jus de fruits chimiques et beaucoup trop sucrés. Le café du petit déjeuner n'est pas bon. x buffet du soir : crudités correctes. Plats proposés font un peu cantine mais restent corrects dans l'ensemble. Les fruits sont souvent pas mûrs. Bouteille d'eau 1,50€ les 50cls, possibilité de faire remplir son verre d'eau au bar du restaurant mais qui reste plus ou moins tiède.x wifi avec quelques coupures Nous avons payé 1050€ sur Destinia pour 10 jours en demi-pension pour 2 adultes et 1 enfant de 11 ans. Nous n'avons pas trouvé moins cher dans les environs. Donc, pour résumer c'est un bon rapport qualité prix. Coma Ruga est une petite station balnéaire : quelques restaurants et peu de boutiques sur le paséo.