Hotel Riu Papayas - All Inclusive

Absolutely outstanding hotel from start to finish. The customer service is amazing, the hotel is extremely clean with even the pool toilets being cleaned hourly, the restaurant is amazing what outstanding food never had one bad meal in 11 days. The all inclusive drinks and food are 24 hours with no shut off. Towels for the pool are provided and u can change them daily, fridges in the rooms, free bottled water whenever you want it and a free safe. This hotel goes above and beyond and it is amazing will defo stay with Riu again. Thank you Riu papayas for an amazing 11 days

It goes with everything that has been said below. You cannot fault the RIU hotel brand. You know exactly what you are getting, great food and drink, great rooms, very clean, great staff and entertainment. Came here with my two teenage daughters and they loved it. Please go to the RIU party (neon or white) on a Friday night. Sign up when you arrive as the places go quickly. The hotel will bus you 10 minutes down the road to the RIU Gran Canaria for a great night of free drinks, dancers, people on stilts, a great DJ, singers, balloons and so much more, the best night we had. Two buses on the way back around 11:30 ish. This party is open to ALL the family. The hotel entertainment staff are excellent and work so hard, some of the best shows we had were performed by them. Recommend this hotel and the RIU brand!

In brief, lovely family holiday for school half term with minimal complaints. We travelled as a family of 4 with kids being 5 & 3 years old. Arrival - We arrived on a Saturday and got checked in immediately, however, this was around 12 noon (checkin time being 3pm). We were informed that our room was not ready. We were given our wristbands and afforded the chance to go for a drink and some lunch. When we returned about 1.30pm, our room was ready, and we were able to get sorted. Everything at reception went smoothly and was all very professional. Room - We had room 313, which faced out of the hotel towards the Servatur next door. The room was plenty big for a family, immaculately clean and finished to a very nice standard. Our only minor complaint, which has nothing to do with RIU, is that the Servatur at night is extremely loud, meaning we had to keep balcony doors closed to ensure the kids didn't get disturbed. Food & Drinks - Almost everything is available self-service, with the exception of alcoholic spirits and cocktails. Beer, wine, soft drinks, coffee are both in the bar area and the self-service area. Beer was Amstel. Soft drinks were Coca-Cola brand. Food in the main buffet was just as expected. There are plenty of options. The choices did change each day and were always warm with chefs regularly putting out fresh items. The Asian restaurant was very good, the best of the restaurants. The Ole restaurant was nice but not on the standard of the Asian. We used both once, which is booked through the RIU app. Staff - No complaints at all about any staff. Everyone was happy, chatty, and always well presented. With the age of our kids, they wanted to do all the Riuland stuff, and the girls running the kids' club went way beyond for the kids. Tania was the regular staff member there and was definitely the stand-out member of staff for her happy attitude and kindness towards the kids. This is I believe our 5th different RIU, and we are more than happy to stick with the brand as it always offers high standards.