Vista Lago di Como

Incredible employees, excellent service, very good breakfast. Particular 5* service to Imbra and Ernest, ideal location to visit Como and shopping. Bedroom is splendid, all extremely good quality. Just one opportunity, the bed. Room 380. Double bed is 2 single bed and both are very “curving”.

Extra mile in hospitality, attentiveness, and hotel neatness. Very welcoming staff and super helpful. The hotel interior is very beautiful. The appliances are high quality and very useful. Everyone works in the hotel were amazingly professional

Be careful....THEY ARE THIEVES. BOTH THE PROPERTY MANAGER AND HOUSEKEEPER....We checked in, dropped our bags and left the room...Within an hour, the manager gave the housekeeper the keys and he ransacked my backpack and robbed me of my 18kt Gold Jewelry worth of $5000. I called the manager immediately we got inside and I noticed my bag was open and He gave me a silly excuse saying his housekeeper has been with him for over 15years that he trusts him. So, who entered the room and stole my Gold Jewelry? Both the manager and housekeeper are in on the robbery... The whole place is infested with rats and mice. I sent a video evidence immediately we saw the rats and he just ignored and didn't do anything about it. THESE ITALIAN GUYS ARE ROUGES...THEY ARE VERY DUBIOUS AND NOT HONEST.

My fiance and I stayed at Vista Lago/Palazzo for 3 nights in July 2024. I feel compelled to leave this review, not to put down Vista, but to help future travelers make an informed decision about where to stay when visiting Lake Como. We wish we had this information prior to booking our trip. Since this was the last leg of a 10-day trip to Europe and we were flying home from Milan, we thought it would make sense to make Como our base while visiting the lake so we would be in closer proximity to the airport for our morning flight home. We assumed we could easily catch ferries from Como to the other towns around the lake. We were originally going to stay at the Hilton Lake Como but were wooed by the beautiful pictures and overwhelmingly positive reviews for Vista Palazzo, and its proximity to the ferry and town solidified our choice to stay there instead. Within an hour of arrival, we realized we made an expensive mistake by opting to stay in Como and scrambled to salvage this part of the trip. Upon check-in, we were greeted by Alberto who sat with us to help plan our time in Como. He discussed what there was to do in Como, which would amount to about 2 hours of time, and then began discussing all of the things we should explore outside of Como, including a 45-minute train ride to Lugano in Switzerland. He immediately told us we would not want to deal with the ferry that's enclosed and not convenient to take (fabulous....). We walked the town of Como in about an hour and didn't find it to be all that unique or picturesque. It's flat and offers the worst vantage point of the lake than any other town. The water in this part of the lake is pretty gross too, with boats that ride around scooping up what looked like tree bark every day. It was about 95 degrees out, and since the lake water wasn't appealing, we wished we had a pool to jump in. There is also construction along the waterfront just outside of the hotel, so the view of the sunset is ruined by cranes and piles of concrete. It quickly became clear that most visitors to Como spend their time trying to get to the more charming towns around the lake, and we didn't realize how challenging that would be. The ferry: There is a fast ferry that gets you to Bellagio in 1 hour and a slow ferry that takes 2 hours. The fast ferry only runs a few times a day and they don't sell tickets online or in advance for this option (only for the slow ferry). You can only buy tickets the day of, which requires lining up at the ticket booth at 7 am so you can have a chance of getting one of the limited number of tickets when it opens at 7:30 am. Unfortunately, we did this twice, only to learn that the fast ferry would not be running either day bc of "choppy water" (the water looked completely calm). Apparently, this happens often. The slow ferry requires lining up over an hour before the scheduled departure time in the scorching heat in order to get a seat. So we'd be giving up 6 hours of our day for a roundtrip

Absolutely wonderful in every way. The staff were attentive and friendly. The rooms are large, beautiful and comfortable. The location is perfect, with a beautiful entrance right on Piazza Cavour. Easy walking distance to shopping, local attractions, the ferry terminal and Como Lago station. This hotel will surely be at the top of my list for our next stay in Como.

I wanted to take a moment to express my heartfelt gratitude for the exceptional service I received from your food and beverage department during my recent stay at your hotel. Specifically, I would like to extend my thanks to the talented Alessandro, Dario, Mirvana and Michelle they went above and beyond to meet my special dietary requirements. From the moment I arrived, I was impressed by the level of care and attention to detail that was evident in every meal. Not only were the dishes delicious and beautifully presented, but they also perfectly accommodated my dietary needs. It was truly a pleasure to experience such culinary excellence during my stay. Please convey my appreciation to the entire team specially Alberto 
the Manager who involved in creating such memorable dining experiences. Your dedication to ensuring guest satisfaction did not go unnoticed, and it significantly contributed to making my time at this Hotel enjoyable and memorable. Thank you once again for your outstanding service. I look forward to returning to your hotel in the future and enjoying more delightful meals prepared by your talented chef.