Inn at Historic Concord

This is a modest hotel with large rooms and comfortable beds. The carpeting could definitely stand to be replaced but otherwise it’s clean and everything was in working order. There is a good selection of food at the free breakfast. They also have a pool which is well maintained. The staff were wonderful! The front desk staff were helpful and accommodating—giving our family adjoining rooms with our in-laws upon a late request at check-in. The cleaning staff were also very kind and helpful. It’s really a family atmosphere. It was perfect for me and my boys for a short trip to visit family.

The location isn't great as it's 1-2 miles out of Concord but near to the main roads. We had a big and comfortable room with a bath. Breakfast was quite nice, especially the sausage and hash browns but we had to use plastic cutlery. Free water and coffee etc

I booked the suite in July, 2021 to stay there in June, 2022. I received a call in March that my suite would be unavailable, as a lady had moved into it and did not intend to vacate. Incredible! I had a confirmed reservation. I was sent a new confirmation, after speaking with Samantha by phone, stating adjoining rooms, since we're traveling with a child, and also stating queen beds. When we arrived at 6 PM, we were told adjoining rooms were not available then but housekeeping would get them ready at 8 AM. My husband & I slept apart as one had to be in the same room with our grandson. All had double beds. By 10 AM, nothing had happened toward preparing adjoining rooms and the morning clerk knew nothing of the problem. By noon, we were finally moved into adjoining rooms, but no queen beds as the confirmation stated. Everything was "doubles." Not comfortable sleeping when you already have queen at home. My original reservation stated "king" in the suite. This night's charge was removed from our bill, which I greatly appreciated. The next problem was losing the hot water for the whole building for two days. Not nice after walking the battle trail all day. Mass. ground water is chilling to say the least! The clerk said we were compensated for that, but we were not. My greatest displeasure was upon checkout and being presented two bills with two different confirmation numbers. My original emailed confirmation stated "adjoining rooms." At checkout, the second bill had a different confirmation number "because we had two rooms" the clerk stated. But why wasn't that emailed to me in March if that was another confirmation for me? Makes no sense. The amount of money did not bother me nearly as much as the way the business is run. Definitely could use some interventions. The A/C is great. Breakfast was fine. Those girls worked hard to keep everything hot and ready. Pillows are terrible: little square things that when you roll over, your head falls off. Beds were comfortable, sleeping alone!, but sheets are scratchy. One I removed as it was so thin, it had turned completely brown and looked disgusting. I switched it with the extra bed in my grandson's room. Safety is still an issue. The broken door mentioned in an April review is still unfixed. Instead of using a card, just pull. It opens right up, but it hardly shuts anyway unless you shove it. Maximum security prison is on the same road. Communication among staff is poor. Dis-appointment