Hampton Inn & Suites Chadds Ford

The staff here at Hampton Inn Chaddsford was outstanding. Everyone I encountered was exceptional. Betty, Debbie, Krystle, Susana, John, Toni and Abdul went above and beyond. What I will also say is clean rooms and friendly people and the WAFFLES always put it over the top. Go Hampton

First and foremost, this hotel is beautifully decorated, clean, and modern. I had a suite & it was very spacious, and the beds are comfortable. Also, very importantly, the staff is amazing. I had an issue and Charles at the front desk went out of his way to help solve it. The customer service here is second to none. Highly recommended!

I just checked in and the person working at front desk(Tyshria) was very helpful, she helped with give good recommendations for places to visit. She was very cheerful, and gave us a very cheerful mood for the rest of the day. If any of the Milton higher-ups are reading this I think she needs to get a promotion.

We were very disappointed in this stay. First, I'll say the staff is excellent. The hotel itself is run down. We stayed here because of proximity to our family and amenities like the hot tub. Well, the hot tub was broken the entire visit of 5 days. The pool area itself was very moist and looks like it has mold on the ceiling. The chair in the suite with a desk was ripped and worn. Even the coffee was old and warm. Not at all what I expect from a Hilton property.

The entire facility was delightfully fragrance free. This is great for children and adults with asthma, allergic asthma, any other respiratory conditions, and those who experience other reactions to fragrances such as migraine headaches. There was no fragrance machine shooting at us when we entered. There was no fragrance in the lobby, dining area, hallway, elevator, or our room! To our surprise, the linens were not fragranced and I was able to sleep in the bed without changing everything to my own linens. The towels were soft and not fragranced. It's not like this with all Hampton inns, but I did contact corporate with my feedback and let them know how they could gain market share by taking care to eliminate toxins from the air like this facility did.

Just checked in and had the most amazing experience with Matt.Y it was a late check-in however the sky is absolutely Charming amazing and made sure that I got a room and an amazing location on the property. You can tell that he cares about what he does and is very personable. I think a promotion is in order. Great job Matt Quincy thank you so much

The room was very clean! The bed was very comfortable! The breakfast was excellent with abundant array of food and drink choices. The breakfast area was also very clean!! The staff upon arrival welcomed us and upon departure wished us safe travels!

There was a stale, smoky smell throughout the hotel, especially in the areas closer to the exits. The pool area was so hot and steamy, it was uncomfortable to even be in or swim. Pool water was warmer than bath water. The server coming out with breakfast had a fork in his mouth. The woman at the front desk was less than helpful, and would rather search her cell phone than pay attention to her guests needs. Overall, I would not stay here again and do not recommend unless you have no other place to stay.

Of all the Hamptons I've stayed in north and southeast, this one is the sketchiest and stinkiest. I just opened a Yoplait served at the breakfast cafeteria, and the edges near the top had black moldy looking yogurt. The halls of this place still stink of cigarettes, and the room next to me, or maybe from the vents, put out the smell of cigar or pipe smoke all night long. I thought hotels are all non smoking now. It was musty hot & humid on the lobby level, and some parts smelled of smoke too. And finally, the hot tub was the only reason I chose this hotel, and the jets were not working, and the water looked like it hadn't been changed for weeks. There were bugs floating top of the water. When I told the front desk, all he said is he doesn't know how to fix it and that I'll have to wait till tomorrow. Well I was staying for one day only. He did not care very much. And the Night Shift general manager had an attitude as if she could care less if her customers are unhappy or dissatisfied. The rates at this hotel are definitely not worth the value.