Homewood Suites by Hilton Conroe

I had a terrible day due to a death in my family and when I arrived I was clearly upset and in tears. The staff, including the manager could tell I was distressed. They offered me dinner and water. They offered to get my bags to my room. The manager went out of her way to help me. I am normally a calm person but being away from home during a death was upsetting. They did all they could to comfort me. They went way above and beyond.

I stayed here for a softball tournament with my 3 kids. This is one of my favorite hotels and it did not disappoint. Always nice, clean, quiet. Love the extra black out curtains..

Rooms were nice, clean, and spacious. Staff was really nice. The breakfast was really good. I would book again.

******* sucks and I will never ever ever use them again. The system changed the dates and wouldn’t accept the changes and the delay made me inadvertently pay for the wrong dates. I was in the lobby of the hotel while doing this and they couldn’t correct it and ******* would let me change the dates. I didn’t elect the guarantee availability because I was in the freaking lobby and shouldn’t have needed it. ******* has taken the last reservation from me or my five adult children. It is impossible to contact a person on the phone or in their chat queue. I will disown any of my children that use *******. I ended up getting a room at the counter without using a site and the facilities were fine but the fact that they use the ******* site and this can’t be the first issue they have had makes me feel this rating is deserved by them as well. Going to stick with ihg.

The stay was good, the only thing we had a problem was with the phone line that didn’t work at all and the coffee maker that didn’t work also, breakfast was good, the hotel is nice.

Clean and spacious rooms. Staff were friendly and helpful with requests. Area was safe and convenient. Would def recommend / stay here again myself.