The Cellars-Hohenort

This is one of the most memorable hotel experiences during my 5 week around the world trip. Stayed one night during off peak season in early July 2024 with my kid when the hotel was still Hyatt’s partner. This place is a true and true 5 star hotel and the service was impeccable. Upon check in, Waheib (sorry if I spelled your name wrong) from front desk welcomed me and my son and delivered the great news that our room was upgraded with complimentary breakfast. He then proceeded to gave us a thorough tour of the hotel and explained every features of the room so patiently. This was our 6th country during our long trip and his service was the first of a kind. Thank you, Waheib. The beautiful room was enormous for us. There was a welcome note addressed to me and a welcome gift(bottle of wine) in the room. The towel warmer and extra long bath tub was so relaxing after a wet, cold and exhausting day. Ended up ordering room service for my son and the portion was huge that i couldn’t even help him eat them all. Food was fresh and of great quality. The breakfast in The Conservatory was just amazing. The ambiance just transported me to a different world with floor to ceiling window to enjoy the greenery outside from the comfort of magnificent indoor dining. Food was plenty and staff treated us with warmth, compassion and detail to attention. The fresh press juice was so refreshing and delicious. We later took complimentary shuttle to the botanical garden nearby. Our flight was not until late at night so we ended up eating early dinner there before checkout. The dining manager got me the fresh ginger juice available during breakfast when requested. The dining staff dropped what he was doing and took us around the property when asked for direction. Waheib then checked us out and came out to send us off on our uber. It felt like every staff member was genuinely happy to help hotel guests at any given moment. This service, in addition to the beautiful hotel built in 1700s, was what made this place so memorable even for a one night stay.

Quality, excellence, ingenious, creative, beautiful. Much enjoyed the meal here and ambience. Such a fine building and gardens with discretion and flair. Wonderful mix of vibrant contemporary interiors with classical Cape. Food was wonderfully presented. Recommended. Booking essential.

A beautifully appointed hotel in a delightful setting. The meals in the restaurant, especially the breakfast, were delicious and the staff were excellent. We would highly recommend a stay here.

A welcome return visit to the Cellars where one is always struck by the friendliness of the staff, nothing is too much trouble. Had two excellent breakfasts outside as well as dinner on one night where the menu was varied and we both found exactly what we wanted. Room, spotless as expected; a bath rather than just a shower would have enhanced it further. Gardens looking great, almost had the smaller of the two swimming pools to ourselves. Roll on our next visit.

This is a luxury first class hotel. Ably led by Tanya Johnson, she is assisted by her deputy Naco and to mention a few of her lovely staff, Marshall, Honourine, Basheera, Grace, Quiet, Alaska. They greet us like Royalty and call us by our name and are always smiling and kindness itself. Their service matches the five star luxury that this hotel offers. The room we always have is a duplex and is beautifully appointed. The bed is emperor size and so comfortable and the sheets are changed every day. The room is filled every day with drinks and snacks and wine ! We have a lovely private patio with loungers so we can sunbathe in private. The gardens are exquisite and there are lovely walks. The ducks make delightful companions! This is a little slice of heaven and that’s why we have already booked for our 12th visit in 2026.

This was our third stay at the Cellars. This stay we booked a different room, this time in the Hohenort building, adjacent to the Manor House. Our room was on the middle floor. Upon walking in, it was beautiful. It included a verandah overlooking the pool. Not once was the umbrella opened or the cushions put on the outdoor furniture, although when asked if we wanted them to, it was never done. The bathroom was not up par for a hotel of this category. There were no windows, the shower grout was moldy (tends to be standard in many hotels in South Africa), the water pressure was weak, and the worst was the slant of the slippery shower floor. We remarked about it and were told that they would get us a rubber mat. It never arrived. The second day we asked to be transferred to another room, preferable the one we usually stay in. We had to stay in the Hohenort room one more night (the new room wasn't available yet). That particular day we did not have evening room service. Not a big deal but an indication of confusion. I will also add that both nights we were in the Hohenort room, the neighbors above made a lot of noise, walking around, etc. They checked out the following day, but that night the same type of noise persisted. We both mentioned it to the management staff who were surprised. We know what noise "sounds" like, and this was noise. Not talking but the sound of furniture moving. We did feel a bit fussy when we were told nobody had ever complained about this, but what can they say....Our move to the other room was smooth and the reception staff were more than accommodating. The rest of our stay was fine: good water pressure, little or no mold in the shower, and a window in the bathroom. We will gladly return next year really think that they need to address the safety issues of the showers and the staff communication.