The Cellars-Hohenort

This is one of the most memorable hotel experiences during my 5 week around the world trip. Stayed one night during off peak season in early July 2024 with my kid when the hotel was still Hyatt’s partner. This place is a true and true 5 star hotel and the service was impeccable. Upon check in, Waheib (sorry if I spelled your name wrong) from front desk welcomed me and my son and delivered the great news that our room was upgraded with complimentary breakfast. He then proceeded to gave us a thorough tour of the hotel and explained every features of the room so patiently. This was our 6th country during our long trip and his service was the first of a kind. Thank you, Waheib. The beautiful room was enormous for us. There was a welcome note addressed to me and a welcome gift(bottle of wine) in the room. The towel warmer and extra long bath tub was so relaxing after a wet, cold and exhausting day. Ended up ordering room service for my son and the portion was huge that i couldn’t even help him eat them all. Food was fresh and of great quality. The breakfast in The Conservatory was just amazing. The ambiance just transported me to a different world with floor to ceiling window to enjoy the greenery outside from the comfort of magnificent indoor dining. Food was plenty and staff treated us with warmth, compassion and detail to attention. The fresh press juice was so refreshing and delicious. We later took complimentary shuttle to the botanical garden nearby. Our flight was not until late at night so we ended up eating early dinner there before checkout. The dining manager got me the fresh ginger juice available during breakfast when requested. The dining staff dropped what he was doing and took us around the property when asked for direction. Waheib then checked us out and came out to send us off on our uber. It felt like every staff member was genuinely happy to help hotel guests at any given moment. This service, in addition to the beautiful hotel built in 1700s, was what made this place so memorable even for a one night stay.

Quality, excellence, ingenious, creative, beautiful. Much enjoyed the meal here and ambience. Such a fine building and gardens with discretion and flair. Wonderful mix of vibrant contemporary interiors with classical Cape. Food was wonderfully presented. Recommended. Booking essential.

We had an amazing time at The Conservatory! From the warm smiles at reception to the stunning restaurant surrounded by lush greenery, we felt right at home. Our waiter, Xolisa, provided exceptional service, ensuring our needs were met with care. Although the rain limited our outdoor exploration, the complimentary umbrellas to escort us to our vehicles was a lovely touch. We'll definitely be back to experience more of what The Conservatory has to offer.

We've stayed in fine hotels around the world. Cellars Hohenort is our favorite. The grounds and interior are fantastic. The food is good. The amenities are exactly what anyone would need. But most important was the culture. The people know your name and treat you as friends. This includes all front desk people, the restaurant, and even grounds maintenance folks. We've never experienced a more attentive or caring hotel.

Stunning in every way! The food was exceptional. The rooms are large, beautifully presented with amazing views on the slopes of Table Mountain.

We stayed at Cellars-Hohenort for 3 nights while in Cape Town for the Two Oceans. The hotel is absolutely gorgeous—lush gardens, beautifully kept grounds, elegant rooms, and a tranquil, luxurious atmosphere. The setting was perfect, and overall service was warm and professional throughout our stay. However, our final morning left a sour taste. Checkout is at 10am, but when I returned to the room at 9:30am after breakfast to pack and freshen up, I found a cleaner already inside, the door wide open, and all my belongings still in the room. She was actively cleaning around my things, and I was so taken aback I didn’t know how to respond. She casually asked if it was okay for her to continue—I was confused, shrugged, and honestly just unsure if this was normal practice at a hotel of this standard. A few minutes later, she came out of the bathroom (still in the middle of cleaning), and only then suggested that she could leave if I wanted her to. I agreed that yes, I did want her to leave, and she left—with the toilet brush still in the toilet and all her cleaning material around the bathroom and room. For a hotel of this calibre, this level of disregard for guest privacy and the basic courtesy of waiting until checkout time is completely unacceptable. Such a disappointing and awkward end to what was otherwise a lovely stay.