The Quay Hotel and Spa

What a wonderful hotel , me and husband loved it . The room was beautiful and great. The staff so helpful and friendly. The location is just stunning. I would happily stay at this hotel again

The Quay always has a special feel, from the cleanliness of the hotel to the friendliness and helpfulness of the staff. Good sized, comfortable rooms with great views. A lively bar and restaurant with good food and again excellent staff. We were a party of 16 and nothing was too much trouble - they went out of their way to make us welcome and ensured we all had a great time. Thank you.

3rd visit this year.. caravan was feet clean the bed was comfortable and the staff are very friendly and helpful.. thank you quay west for another great holiday and the weather was a bonus.. see you soon with friends and family next time ………..

We stayed on a package which included a treatment, spa access, B&B and one evening meal. We booked a suite overlooking the estuary. Food was impeccable, and many thanks to the chef for catering for my dietary needs (although the menus may need to be looked at as he stated he couldn't make the meal gluten free despite it being labelled that there was a gluten free option available). Breakfast was beautiful and the bar food of equal quality, although dear in my opinion. Room/suite was stunning, the views were incredible, the only thing to complain about was the weather. The spa was ok, the set up felt a bit weird that you had to come in and out of the reception to move between the treatment rooms and the pool/spa especially when all our clothes were upstairs in the treatment changing area. The pool/sauna/steam room etc is quite a modestly sized area, although it's been recently refurbished and everything is sparkling. Would definitely come again, the ability to sit outside and take in the view absolutely made it for us.

I’ve always wanted to stay at the hotel since I used to live in this area with its stunning views across the castle. The views from the balcony did not disappoint and it is truly set in a wonderful location for the both the bar and the balcony views are stunning . The rooms are spacious and the beds are comfy and I cannot fault the rooms in anyway it’s very much worth upgrading to have a balcony overlooking the river. The Spa was an added bonus as not only was the pool on offer they had some beautiful experience rooms and a hydro pool. I would say it is quite cool and they could do with heating the hydro pool as no one wants to sit in a cold pool . For us it’s a shame if staying at the Hotel with families you only have 45 minutes in the evening, even for teenagers who are well mannered and wanted to spend more time relaxing. It would be great if maybe they could do an infant Only, and slightly longer for more mature children as families could really enjoy the experience more Parking is free and you will need a car to get around as it’s not really that conveniently located unless you’re happy to walk to the train station which is possible. There is a supermarket no more than five minutes drive away but I would say the restaurants in the area are overpriced and I wouldn’t recommend them. It’s best to get taxi which was good value or drive to the town even Llandudno . The staff in the Cove bar and restaurant are really friendly and accommodating and I really try to address any matters that go wrong. Can’t say the Reception staff are that warm but the restaurant staff made up for it. Wales generally has become more expensive so for a five star hotel whilst it is on the expensive side I do understand . however, we were extremely disappointed with the food and worse both taxi drivers and local restaurants were saying it’s been notoriously bad for years and everybody knows this. So maybe they don’t care because it’s just in tourists in and out., but it’s sad that it’s got such a bad reputation locally for its food. I don’t understand this. It is a lovely hotel. It could really be welcoming to locals. Evening meal two of the dishes had cold vegetables and a very small portion of fish. My son wouldn’t touch the burger as he said it was undercooked. I thought the tacos were soggy and disgusting so I just ate the fish and chips. In terms of the breakfast the sausages are i think cheap frozen ones and not very nice, the black pudding was burnt on at least two occasions so in edible, they ran out of pancakes but everything else was nice and the coffee was gorgeous. I hate to complain as the service was very good and the location is lovely but they really need to step up the game when there are five star hotel charging the prices they are for really mediocre food. Would I recommend this absolutely for the beautiful rooms but more so for the stunning view and a really nice spa?

We have just returned after a fantastic two night stay. We have stayed a few times before but not for a few years. We were greeted on arrival by Sean who has always been extremely helpful and accommodating . We were given a lovely room not with a direct estuary view but from our balcony we had a super view very spacious room with a big comfortable bed and large bathroom. We ate in the restaurant the first night and the food was absolutely delicious couldn't fault it, 2nd night we ate in the cove bar which was again lovely. The breakfast was delicious and plentiful no complaints at all. The Quay has the most beautiful outlook and in the summer it's lovely to sit on the verandah overlooking the castle. I would reiterate what the reviews have said about the staff (especially Sean ) they really are exceptional. I would not hesitate to recommend this hotel.

I had the most wonderful spa overnight stay at the Quay and it’s one I’ll treasure in my memories. The suite was clean, spacious with the most gorgeous view of the estuary. It was comfortable and stylish with everything I could have hoped for. I received the most wonderful massage in a gorgeous relaxing space. All areas of the spa were wonderful and could easily have spent the whole day there. Service was exceptional throughout from booking, checking in, spa and restaurant. I felt well looked after throughout. Food was of a very high quality in taste, presentation, freshness and cooking. It was extremely good value for all I received there. I’m not wealthy but the autumn package deal made if affordable. Well worth every penny and wouldn’t hesitate to visit again.

Visited this nice hotel in October on arrival we were met with a very polite receptionist who asked us to sit down and have a drink and then I’ll take it back to our room when the room is ready. We thought you’re very nice however on entering the restaurant bar area we were met via a very rude lady who wasn’t very pleasant to us. We didn’t start the break very nice following this. Are you upgraded our room and back in our room and we have the rest of the evening was nice Tracey in restaurant with extremely kind and helped her with our food and choice of drinks and dessert. The food was excellent. The room was clean and warm and the bed very Comfortable in the morning. We went for breakfast extremely hard for breakfast the following day we had a walk into Conway it was quite windy but you’re very pleasant came out to the hotel. Our room was clean and we had a cup of tea and sat in the bar area in the afternoon. I went for a swim in his lovely spa area which was extremely good and first class flying my swim. I went for a couple of beers in the bar area where Phil greeting me the extreme kindness and friendly. That evening we had an extremely lovely meal and drinks and I very pleasant. The fuse from the room were so beautiful as the weather was nice encountered this weekend. The following day we have breakfast signed out I went to our way to visit the rest of North Wales before heading home I could recommend this to everyone as a place to stay. Make sure you book your correct room and table for breakfast and dinner as it’s quite a popular venue for people in the area to visit.

What a fantastic place! The views were stunning. The spa was heavenly with a good size pool and a great selection of saunas/steam rooms etc. The food was excellent, familiar fare with a decadent twist. However it was the staff that made the place stand out. The perfect mix of friendliness and professionalism, attentive but not intrusive. You should try it