Country Inn & Suites by Radisson, Coon Rapids, MN

Trip.com messed up my booking. I was supposed to have a jacuzzi suite and their booking info did not match. Neither did the booking number. The hotel did fix it. The pool was cold, the hot tub was not working properly. The jacuzzi in the suite looked clean until we added water and used the jets, it was nasty. So we drained it and filled it again. Also the couch bed was dirty, lots of food stuck in it, and the sheets were dirty on the couch as well. The overall room was nice. Loud because of renovations.

At least there weren't bed bugs... Stood and waited for 5 minutes upon arrival while one staff member read the paper and two others played on their phones. Asked for a cot, they brought up a rollaway bed that was dirty/stained/smelled bad. The room smelled like a combination of stale cigarettes and fresh paint. The jets were not working on the hot tub and it was only lukewarm. The bed felt like sleeping on cardboard, I am a disabled vet and could barely stand when I woke up today. The "oatmeal" at breakfast was mostly water, the juice machine was broken, there was no waffle mix when we came down at 630. Absolutely terrible experience.

Terrible experience!! We got to the hotel and they did not have our king suite that I had already booked and paid for. They were all taken. We stayed in a standard room that was not at a discount. They said they would bring a rollaway bed as it was a one bed room. They did not and we had to call down later in the evening for them to bring it. Furthermore, they brought sheets and pillowcases but no extra pillows or a blanket. The next night we were in what was still not the correct room but it was a king suite with a jacuzzi. The jacuzzi was dirty and the room smelled musty and moldy and it aggravated my asthma. Also, one of the windows was open a bit with the air conditioning on. It was even hotter in there because of that.