The HighGarden

I recently had the misfortune of staying at this hotel, and it was undoubtedly the worst experience I've had so far. Here are the issues I encountered: - Lack of basic amenities: No escalator, forcing guests to use the stairs. - Inadequate staff: Only one elderly person was available at the Bell desk. - Unhygienic rooms: Foul smell, stale bedding, and unclean conditions. - Bathroom issues: Clogged drains and no flush water in one of the rooms. - Unresponsive staff: Room service and reception were unreachable via intercom. - Limited services: Morning tea was only available from 8:00 AM onwards. Given these issues, I strongly believe the hotel's ratings are inflated. I would not recommend this hotel to families or anyone seeking a comfortable stay.

Sunflower suit rooms are good and quite spacious as well. Daisy rooms on the other hand are decent in size but not maintained well and looks old and rusty. There is a bit of damp smell in daisy rooms. View of tea garden is a plus point about this room which you will not get in sunflower suite rooms. Food is average and can be avoided.

Service was very poor. There was no electricity since today morning. I had called multiple times but they didn’t took any action.