Copenhagen Marriott Hotel

Excellent Location, but Room for Improvement in Services The hotel’s location is ideal, with direct access to the lake and a beautiful surrounding area. Regarding amenities, while there are several options (sauna, gym, steam bath), the overall experience does not match that of other Marriott hotels I have visited. There were some shortcomings in the room that should not have been present. For instance, the shower gel dispenser was empty upon my arrival, and I had to notify the reception. Items such as toothbrushes, bathrobes, and slippers were not provided in the room but could be collected from the entrance. I would prefer these essentials to be available in the room initially. The breakfast was satisfactory, though not as rich as in other Marriott locations. There was a delay in the process of entering the restaurant, with only one staff member handling guest seating. This occasionally led to wait times of up to 10 minutes during peak hours (notably on 4 out of the 8 days of my stay). However, the staff was impeccable—extremely polite, professional, and always willing to assist. If some improvements are made in amenities and organization, the hotel could offer a more complete and enjoyable stay.

The staff were super helpful and the room was clean and quiet, I really would recommend the place, even the food was good like the Sunday roast special.

This is just like a three star hotel. The worst Marriot I have ever stayed. The facilities are really old.