Copenhagen Marriott Hotel

Excellent Location, but Room for Improvement in Services The hotel’s location is ideal, with direct access to the lake and a beautiful surrounding area. Regarding amenities, while there are several options (sauna, gym, steam bath), the overall experience does not match that of other Marriott hotels I have visited. There were some shortcomings in the room that should not have been present. For instance, the shower gel dispenser was empty upon my arrival, and I had to notify the reception. Items such as toothbrushes, bathrobes, and slippers were not provided in the room but could be collected from the entrance. I would prefer these essentials to be available in the room initially. The breakfast was satisfactory, though not as rich as in other Marriott locations. There was a delay in the process of entering the restaurant, with only one staff member handling guest seating. This occasionally led to wait times of up to 10 minutes during peak hours (notably on 4 out of the 8 days of my stay). However, the staff was impeccable—extremely polite, professional, and always willing to assist. If some improvements are made in amenities and organization, the hotel could offer a more complete and enjoyable stay.

The hotel is rather worn down, but service and amenities were fine. Typical European 5 star standard.

as good as a Marriot Hotel should be. however, it is not acceptable that you are treated as a 3rd class guest when breakfast time, if you booked a room with breakfast. the hotel separates you and normal guest who buys a breakfast with additional payment. different place, different environment. who can tell me why they do this? why don't you write clearly that the room book with breakfast will be treated differently? otherwise i will choose pay additionally instead of directly book breakfast. this breakfast is better than that in a lower level hotel, but far away from meeting a Marriot Hotel standard. a good trip destroyed by this unfair treatment.

Good place to stay. Not far away from the Train Station. Just aside the river with beautiful view.

The staff were super helpful and the room was clean and quiet, I really would recommend the place, even the food was good like the Sunday roast special.

The hotel was overall pretty good. Sauna + Gym were very nice! But unfortunately the hotel didn’t have any parking spots for cars. And in front of the hotel it was super expensive to park :(