Gästanvändare
14 juni 2025
An absolutely stunning hotel, in a great location and with fantastic stuff. We had a great stay but there were a couple of things that could do with improvements. I will start with the good: - Beautiful hotel, and we got upgraded to a suite on the fourth floor that was spacious, impeccably clean and had amazing views over the square. - Delightful staff, everyone was really nice and no request was a problem. - The breakfast buffet is really good. - A really good gym in the basement, with modern, well kept machines and free water and snacks. Things where it could improve: - We had communicated to the hotel that we would arrive early in Copenhagen. They said check in is at 3pm but they would try to have the room ready earlier if possible. We arrived at 11am, room wasn't ready so we went for a nice walk and brunch. Came back at 1:30pm and were told that the room was almost ready so we settled in the lobby with some tea. At 3pm we watched a bit of a stampede of guests to the rooms and at the same time we received a text welcoming us to the hotel. I went to reception and then they gave me the key. It was very clear that they just checked everyone in at 3pm no matter what, and they could just have said that beforehand and we would have adjusted our plans accordingly. - We incorrectly assumed breakfast was included. When we got home and went through the bill we saw this was not the case. Not a big deal, except that £75 per head per day is quite steep for breakfast and given that this is not a cheap hotel, I would usually expect breakfast to be included like most other 5 star hotels do. So all in all, I do recommend the hotel because it is lovely and the staff are fabulous, but there is room for improvement in their operations.
Översätt