Fairfield Inn & Suites Cordele

We drove eight hours and got there at 4.00pm. Luckily I had a copy of my reservation which I made through *******. The Desk clerk could NOT pull up our reservation. There were 4 guest on the line, she checked them into the room according to the reservation on their phone. Well, the next step was to call *******, she was not able to get at least 2 people to help. She called back to ******* for Wayne to speak with the representative, he was DISCONNECTED two times. The clerk called back from the Hotel and had two different customer service, sadly after 6 different calls, we were still standing in the Lobby of the Marriott. WE WERE IN THE LOBBY FOR ALMOST TWO HOURS, until finally, the clerk was able to pull up a previous reservation and checked us in 6.00 pm. THIS IS UNACCEPTABLE. Your customer service DID NOT UNDERSTAND that the Marriott needed ******* to send over the reservation to the Marriott. Someone told her to check us in as a walk-in. This would make us pay the higher price and I HAD A CONFIRMED RESERVATION WHICH WAS PAID.

Nice hotel staff was very friendly. Only recommendation is bring your own pillows.

Not a pleasant experience. No trolly/cart was available on arrival; when asked staff, the staff answered like they didn't care. The room had spring mattresses, which were very uncomfortable. The room was pretty old. The most unexpected thing was, there was no breakfast available. The staff said they did not get delivery and offered whatever was left over. Overall, I did not expect this from Marriott.