Solea Palm Resort Mactan

Amazing Resort we will definitely go back to Solea. The place was neat and the staff professional

Very nice, worth it. ❤️❤️❤️ We will be back soon and we will stay longer.

Im really disappointment with our stay. 1st. We booked the reservation at Solea Palm but upon arriving we were told that we must do the check in at other Solea. No proper information provided. 2nd. We forgot our keycard at the room and then we spoke with fd . I informed her if there is an extra keycard and was advise to just go back outside our room and wait for housekeeping to open the room. Again the front desk is located at other Solea which is far from Palm. Just so you know my companion has ACL injury. We went outside the room and waited for 15-20 minutes and no housekeeping arrived. We walked again to the fd tired and upset spoke again to the Gley and she provided me a key card. Still, Im not happy about this. 3rd. We were told by fd that we have 30 mins free at playroom/game room. At the area, we need to purchase tokens or pay 200 php for a 30 mins billiard! 4th. Curtain is really dirty 5th. The lights in the balcony is not working. We were eating outside with no light.

The poorest booking experience I had. I paid through trip.com an accomodation with breakfast for 3 people and got the price adjusted for that. Then, upon checking in the hotel it turnout that I have to pay for the 3rd person since its their policy to collect fee for the 3rd person and another fee for breakfast even its already indicated in the voucher.

Overall it was a good start. We would highly recommend biking a room with a pool view as the roosters on the city side wake early and are loud. The kids loved the slides, the beach was nice, and the buffets were good. The staff at the buffet were excellent! The rooms themselves could be cleaner though in our opinion.

The overall experience is good. Here are some of the highlights of our stay here in Solea Mactan: Great points: *Diverse and fun amenities which everyone can enjoy. From pools to beach to recreational activities. *Staffs are accommodating. They are patient with our requests and always smiling. *Foods are great! All are tasty. *Hotel room is clean and hotel attendant always make sure that our rooms are clean. *Freebies upon entrance for in-house guests. For improvement: *Bed requests. There should always be flexibility when it comes to guests bee choices especially for couples. *Toilet flush. Flushing the toilet is sometimes challenging as the dirt slowly gets flushed down. This needs to be fixed. *Leakage of water from shower room. There is a little amount of water leaking from the walls of the shower room to the outside wall facing the main room. For fixing as well. *Slower request accommodation. This does not happen most of the times but there moments that our requests takes time to be done. There is one instance wherein we requested for a “make up room” but was not attended right away. We had to call again on the front desk for this to be accommodated, though they are still courteous and apologized on the request delay. The experience is great and would recommend this to our friends but we hoped that the things needed to be fixed should be done asap for greater stay. Thank you Solea!