Gästanvändare
4 mars 2025
Went on a Wowcher deal, my advice is don't! They didn't honour the cocktail that clearly said was included, no alternative, no apology. Felt like we were 2nd class citizens. Having emailed them in advance to let them know I have coeliac disease, so need gluten free food options, they emailed back to say there would be options for me. However, at dinner was told that they don't do anything gluten free, no GF bread or any alternative. Same thing at breakfast - so basically if you are Coeliac you should avoid this place. Also, when checking in, we gave our credit card details as normal, no issue with that other than when we left after a very mediocre dinner, were frogmarched back to the restaurant, being told we have to pay, and lots of people try to do a runner - we felt like they were accusing us of something, when they had our card details. Anyway, on checking my credit card during the night, they had charged us twice - once in the restaurant and once by reception on the card we had left. Again, no apology, but they say they have refunded the duplicate charge which has yet to materialise. The voucher is for a 3 course dinner, bed and breakfast, but be aware, you are going to be charged of cover charges, the main courses have no vegetables or potatoes - you have to pay for these at £5 for a tiny dish of each. At breakfast, the same applies, most things are £5 supplement, even basics like beans and toast. If you need GF bread, forget it, there isn't any and they literally don't care that you have paid for this already. They don't offer any alternative e.g. I asked for some mushrooms instead of the toast, but was told I have to pay extra. Lots of other reviews on here from people feeling cheated, and we certainly feel the same way. We were drawn in by the marketing and using Marco Pierre White's name, as you think you are doing to get decent food overseen by a celebrity chef, but no, no chance of that, and rude, aggressive and surly staff, particularly in the restaurant.
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