Faloria Mountain Spa Resort

I just left Faloria Hotel with a level of insatisfaction that I can’t even measure. I had the worst treatment in so many ways. I wish I could speak in person but the answer to this demand was a big no and I will have to use some of the previous remaining time of my holidays to write this review. 1 - hotel that seems like a pub. There is a big group that arrived yesterday and the hotel was 100% not prepared to welcome this group AND give the fair treatment to the other guests. The noise was absurd. Really absurd. They were screaming and laughing yesterday and day before yesterday, you can ask the staff of the night, specially the girl in the reception yesterday, and they can confirm. I couldn’t rest in my room. When they checked in the reception seem like a bus station, with barely a place to other guests seat. In the first night I didn’t complain because I tried to be flexible and thought the hotel staff was noticing what happened and someone would address it but no. When I complained yesterday the person in the reception offered me to CHANGE ROOM AT 10pm. How can this possible be comfortable to anyone?! And she said that once I didn’t complain before she didn’t know that this was bothering me. A little bit of sensibility, expected in a 5 starts hotel, would be truly appreciated. Day before yesterday we wanted to eat in the bistro and the answer was the bistro was closed for the group. How come you can only 2 restaurants and 1 is closed because of a group??? The menu was available to eat in the other restaurant but we didn’t want to go in a fancy place, we wanted to have the relax ambience of the bistro and we couldn’t because o this group. The above was enough to already say the hotel really failed in giving us the fair treatment but there was more: - WiFi in the room TERRIBLE, I had to use my 4g all the time. It works for basic things but not to even do a zoom call. - guy in the spa does not speak good English. How I can ask doubts about spa treatments? Chat about this? I didn’t even try. The hotel has the word “spa” in the name but the person in charge can’t communicate deeply with the guests. I don’t understand this. - day before yesterday I went around 8am to ask to the girl in the reception to open the gym for me. She said “the gym only opens at 10am”. I had to tell her that is written in the paper in the entrance of the gym area that guests can request to enter early in the gym, so she opened. She should known this!!! - the room in general is not warm enough, we are in the winter. LASTLY, I wrote an email to the general director with all this issues because I really want a feedback AND NO ONE EVER REPLIED. RUN AWAY FROM THIS HOTEL

We had a decent experience at the hotel. However, the hotel is supposed to be a family hotel, but kids aren’t allowed in the pool after 5 PM. They suggest that you can go to a kids club for the kids, but it is unsupervised and does not have appropriate activities for older (5+) kids. The shower was uncomfortable, and the room was not adequate. The shower was so small that you couldn’t wash your hair without smashing your elbows onto the side, a very unpleasant experience. Our room was not modernized, even though the hotel makes it seem like all the rooms are renovated. Overall, the room did not have enough hooks and storage space. We are a family of skiers, we need at least four or five hooks to hang our gear at the end of each day. We had a suite with a second bathroom that had an unusable tub with a hand wand only. This hotel is out of town so you need a shuttle. The shuttle only runs till 8 PM so you have to get a taxi for dinner, sometimes over €50 each way. My suggestion is that the hotel at least run the shuttle until 10 PM. Lastly, the loft is really cool.

An excellent stay, and introduction to the Dolomites. We had a family room, four people, with three sleeping spaces and three bathrooms. Excellent breakfast. Good welcome from all the staff. Very well stocked bar. Good restaurant. very well situated in the outskirts of the town, and easy walk off-road into the centre of Cortina. Perfect situation for walking. Very good concierge service to guide a walking holiday.