Hotel Sassongher

Exceptional experience. This was my first trip to the Dolomites to ski and it surpassed all expectations. The staff at Hotel sassongher is simply one of the best I have ever experienced. They went above and beyond to not only ensure my stay at their hotel was perfect but they assisted me in planning my ski days, restauraunts and general info about the surrounding area. The breakfast buffett was exceptional as was the dinners in the evening. The hot tubs, saunas and spa were perfect after a day on the slopes. There was a piano bar with a singer every evening that was exceptional as was the bartender Saro. He is quite the character. Paula the consierge is simply the best! There was another young lady at the desk that i forgot her name that was extremley helpful in providing suggestions. The shuttle to town and to the ski slopes was perfect and flawless. Also the ski room with boot and glove dryers was top notch. On my last day i had to leave at 3 am to drive to Munich for my return flight to the states. There was a breakfast and snacks waiting for me at the desk for my journey. This was very thoughful and very much appreciated. Not only will I return but I will be bringing all my fiends as well.

I just finished a week long stay. I must say it was one of the most enjoyable expeiences I have ever had. From the moment i arrived to the moment I left i felt like they really valued my stay. The cutomer service was top notch and beyond anywhere i have ever travled. From the front desk staff to all the waiters, bartender (who is quite the character) to the awesome Concierge Paula. Everything was perfect! I injured my leg on my first day and Paula helped me plan my ski days to best avoid my limitations due to injury. The piano bar was quite relaxing and the singer was awesome. All meals were great and the suttle system was erfect to pick me up to go back and forth to the slopes. I also tremendously enjoyed the spa system and especially the outdor hottub overlooking the city. On the day i left i had to leave at 3Am to drive to the Munich airport and they had a breakfast waiting for me for my trip. I will 100% be back and bring my friends with me next time. Great Job and thank you.

We spent 6 days in this quietly luxurious hotel very well placed for skiing around the Dolomites (Sellaronda). Wonderful and modern spa with a very skilled masseuse. Great service (was Hercule Poirot as a guest waiter at the restaurant, or was it just the moustache that got me confused? 🥸 ), and seemless tranfer to the ski lifts. A very skilled and mischievous head barman helped us spend very nice evenings (try the Sazerac!) with lovely live music (cool pianist /singer /guitarist) . A very nice and homely atmosphere, although the outdated decorating may not be to everyone's taste.

My stay at the Sassongher Hotel was incredibly disappointing, despite the hotel itself being nice. While my mother, sister, and I went skiing in the morning, my father and younger brother stayed in the room. None of us were informed that the check-out time was 10:00 AM. There was no mention of it at check-in, no reminder the day before, and nothing from the staff when we left to ski. While we were on the slopes, the hotel staff started pressuring my father to leave the room immediately. When I got the call from him, I was shocked—they were practically throwing us out. My father said the staff member Annie was extremely rude, even accusing him of being informed about the check-out time earlier, which was absolutely not true. Then she tried to shift the blame to me, claiming she had told me personally. That’s a complete lie—she never said anything to me. It’s unbelievable how one staff member’s attitude and unprofessional behavior can ruin an entire experience. Annie’s aggression and dishonesty were unacceptable and left a bad taste in my mouth. To be fair, other staff members like Joan, Cha, and Ibrahim were great, and the owner even said goodbye personally, which was appreciated. But none of that excuses the lack of communication and the way we were treated. This is not what I expect from a hotel that claims to be high-end. I wouldn’t recommend staying here unless they seriously improve their communication and train their staff to treat guests with basic respect.

These folks are magnificent ; as is the accommodations and food!! It’s one of the fondest vacation memories I have and we WILL be returning!!!! You will NOT find any place where the food is better, where the staff is better, or where you can still receive the “old world” customer service like you will find here with Saro, Ebrahiem, Franchesca, Regina, and the owners! Gratzié!!!!

This is a classic luxury alpine hotel over looking the town of Corvara, a resort in the Dolomites. We were there in the off season, but this hotel oozes elegance and charm. You can tell that the staff in all areas have been there for a long time and that this is a family affair, one run with precision and attention to service. We didn’t use many of the amenities of the hotel, but they have an indoor pool, children’s area, roof jacuzzi, sauna and outside deck. Just beautiful. Our room overlooked the valley with an ample balcony. The closets were beautiful wood armoires. The entire hotel is decorated with treasures, old sewing machines (above shoe shine areas), flowers and pictures in the hallways, and the walls are painted indicating the rooms. The restaurant matrie d’ showed us the original room of the hotel, a lovely stubl. Our room was also beautifully painted with borders around the ceiling and one surrounding a large painting on the wall. I also have to give a huge credit to the concierge, Paula, who was so helpful and informative with all kinds of information which made the visit so much better. She showed us hikes, and the best restaurant for an alpine dish called Kaiserschmarrn (which people describe as a special pancake…Google it to understand what it is). I will only tell you that is certainly one of THE dishes to try in the Dolomites. Ironically, that restaurant did not have it on the menu, but you could order it and she was absolutely right, it was one of the best we had. She also went so far as to recommend places on the way to our next destination so we could enjoy our travels. So kudos to the Sassongher for sharing their elegant alpine “home” with guests and for having someone as wonderful as Paula to help them.