URH Hotel Spa Zen Balagares

This has all the hallmarks of a hotel that’s in financial difficulties. It’s a relatively new hotel but the French windows have gaps round them and the shower doors don’t fit properly so every morning you follow your shower with a spell of mopping up. The fact that you can see daylight around the windows makes the insulation ineffective and the published house rule that ‘air conditioning should not be set to lower than 27 and heating not set higher than 19’ not only annoying but unachievable. They should simply give up on cooked breakfasts. The bacon was some horrible reformed stuff that neither tasted like bacon nor had a recognisable texture and the scrambled egg was obviously made from the ready mixed eggs and was made so far in advance that it had a skin on top. Nice fresh fruit saved the day because a very limited choice of cereals and bread that was bought on price rather than quality didn’t offer any reasonable possibilities. There was supposed to be a golf course but it was closed four years ago and the final straw was the swimming pool. One of the main reasons for my choice of hotel was the pictures of a really nice indoor swimming pool. We were travelling with my 7 year old granddaughter who loves to swim at least twice a day. The hotel charged €25 a time to use the pool for adults and €25 euro a time for children. Poor quality offer plus rip off pricing means that I will be avoiding this hotel in future and I strongly suggest that you avoid it too.

The hotel is good with a range of amenities but it is well away from the town centre. It looks as though there were plans to develop the area but they have not been completed yet. A good location for a conference rather than a holiday.

Hotel is very good, but I would not recommend the restaurant. Starter was excellent (3 langoustinas with carpaccio of viera). Then I had kind of steak, my husband had fabada asturiana. Both were not good, so we returned it after eating just a bit. We did not have to pay for this, which is OK, but like this it is not nice to go a restaurant.

Habitación amplia. Cama cómoda con varias almohadas. Baño muy amplio con bañera y con plato de ducha. Temperatura ideal. Se necesita el coche para todo. Personal atento. Tiene zona de aparcamiento en las inmediaciones . Buena insonorización

Si vous cherchez un hôtel fade, triste et sans saveur vous avez tiré le gros lot avec cet hôtel. Tout l’hôtel est décorė de manière casi industrielle, et l’on ressent constamment un manque de personnalité. Au niveau restauration, le petit déjeuner est correct sans plus niveau 3*+, le bar est normal, sans aucune ambiance. Les chambres sont correctes. Le pire sans aucun doute est la réception ; on sent que les réceptionnistes, en particulier une, n’en ont strictement rien à faire de vous et elles se limitent aux arrivées départs en évitant au maximum de sourire ou d’être aimable. Cet hôtel a un manque criant d’attention à la clientèle, on sent le manque d’une direction motivante et professionnelle. Il serait urgent à mon avis former le personnel; surtout celui du bar qui a les bonnes attitudes mais manquent de professionnalisme. Et de remettre de l’ordre dans le management de la réception.

El hotel está bien y es muy tranquilo aunque le hace falta un poco de mantenimiento. Estuvimos en una habitación superior con cama de 2x2. El colchón muy cómodo. Las almohadas son bajitas pero si pides otra te la proporcionan sin problema. El spa muy completo. El hotel está un poco retirado así que reservamos con desayuno y ahí estuvo el fallo. El desayuno es de un hotel de tres estrellas por la calidad de los productos: embutidos muy regulares, huevos fríos, mucho pan de molde y poca oferta de otro tipo de pan. Es mejor menos variedad pero de mejor calidad. Las copas de zumo y los platos no se veían muy limpios, costaba encontrar un plato sin grasa o copas sin marcas de zumos anteriores. La estancia ha sido muy buena salvo por los desayunos.