Gästanvändare
27 februari 2023
A disappointing 4 Star Hotel Travelled with family and friends for 3 nights over New Year. Booked this hotel as looked very modern, clean and looked worth the money to spend. Upon arrival the lobby looked decent and welcoming until we got to our family bedroom which looked smaller than the pictures on the site, old gloomy room, stained carpets,bad odours, lamps falling apart and lights not working, bathroom grimmy, old. The hotel over looks a dump area of a shopping mall (yes beyond one's control- but it's there). We were upset but decided to address the odours, stains and unkemptness to reception whereby we got a reply that they will spray tomorrow (basically nothing). We just let it all go to enjoy our stay despite the circumstances. The following morning, bfast requested for table of 7 to be combined together. I got a sharp no from waitress, scrambled eggs were cold and rubbery,addressed this to waitress who just starred and did not address the matter nor apologised or fixed the situation for the following guests. Basically did not find all this worth the money spent and can't say it's 4 star service as I've travelled to Italian territory and see the difference.
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