H10 Gran Tinerfe - Adults Only

The customer service at the reception was really bad no respect at all. Buffet just soso. Facilities are good tbf

We stay at the Gran Tinerfe every summer and absolutely love it, so we decided to spend Christmas & New Year there this year too. The holiday was quite expensive but they always are over the Christmas period. We had a lovely time, as always staff are second to none always helpful, rooms cleaned on a daily basis etc ! The only heated outdoor pool is looking quite grubby now with black tiles (grout turned black) so hence i didnt go in it because it was quite off putting. In summer we go in the large pools they seem better although cracked tiles here & there. We were really disappointed with the Christmas food and entertainment, the food was really no different than any other night although they did decorate our tables and outside of the restaurant which was lovely. The entertainment was 3 women singing which was ok but the a rock band on afterwards, it just didn’t seem like Christmas Day whatsoever ! Lots of couples were saying it was a let down not Christmassy one bit ! New year’s eve was pretty much the same, apart from the grapes & fireworks at 12am we didn’t really enjoy that entertainment either. The best act out of the stay at this hotel was Freddy Mercury he was amazing !! They should have put him on for New Year’s Eve ! Considering we usually stay at the H10 Conquistador is Las Americas down the road for Christmas & New Year which is the same hotel chain their entertainment is 2nd to none, very festive i.e Nativity scenes, full singing choir in the reception area etc etc. Not a rock band ! All in all we enjoyed our holiday because we went out of the hotel most days/nights. We will return for our summer holiday but wont return to this hotel for the Christmas/New Year celebrations.

I have just returned from a fabulous stay at this wonderful hotel - the ‘stand-out’ aspect being the welcome and professionalism of ALL staff. On reading reviews before travelling, I was concerned about a few things. I now feel that tripadvisor for some, appears to be used as a platform to complain rather than praise. The only negative comment that I have read that appears to be fair, is that some of the rooms are becoming tired and in need of a refresh. The widespread sickness bug reported by some (which dulled my excitement about my upcoming holiday) does not appear to be anything more than you would expect where hundreds of people are using the same facilities - if you are one of the unfortunates, I do accept that this would spoil your holiday. Hand sanitizer does not kill sickness viruses, so hand washing is the key and people can be poor at doing this! Frustrating for those who do wash their hands and get ill because of those that don’t! All staff preparing food wore gloves and the restaurants were all spotless. The food was excellent - great variety and standard. The Italian restaurant was fantastic - didn’t get to try the Mediterranean restaurant due to the timing of our stay not fitting with the evenings that it was open and not fully booked. We had a gorgeous room but we did pay for an upgrade and many things that you had to pay extra for, were included in our package - if you read the hotel details before booking, none of these charges should be a surprise. The room was cleaned everyday and an issue with our toilet in the middle of the night was dealt with very efficiently - an immediate change of room for a few hours until fixed. The entertainment was not always to our taste, but the hotel is catering for a variety of age-groups. We saw an outstanding rock band and a spectacular acrobatic display. Any noise that might have prevented sleep was from the hotel entertainment and was finished by 11pm. A truly wonderful and sunny week in our ‘Happy Place’. Thank you H10 Gran Tinerife!!

One of the Best hotels I have been to in a while. Great location. Flawless restaurants, wonderful chefs. Very kind, friendly and helpful staff, rooms are kept very tidy with daily cleaning. Hotel has very exiting entertainment throughout the day. Left best impression of the holiday, wish to return next time

Stayed here on the 1st July for a week with all inclusive privilege service. On arrival greeted with a glass of bubbly and check in was done while we relaxed in reception. Room was lovely with the best views 616 and really comfy bed. The food in main dinning wasn't to my taste and couldn't find anything to eat nor did three others in our group. We are out one night then realised we could use the Mirador restraunt and we are there rest of holiday for breakfast dinner and tea. Staff in the Mirador treated you like you were special and nothing was too much trouble. The heated pool was the best I've found in the canaries and because I could swim everyday I will be coming back because don't normally use pool when cold. Privlage lounge was lovely help yourself sit and chat or sunbath on comfy loungers. This is perfect but I do think it should be open longer than 9pm because privlage isn't cheap so maybe till about 10.30pm would be much better. Anyway I'm looking at booking again because I was relaxed and able to enjoy holiday without doing to much walking .

We visited this hotel last year and returned again this year. I will also be returning next year. This hotel is perfect… perfect location, extremely clean hotel and really nice food. You never struggle to get a sunbed which I found at most hotels you struggle, but as there are a few pools there is never a problem here. The location for me is the best thing… there are bars, shops, restaurants within walking distance.. if you turn one way out of the hotel and walk you are in Las Americas, and go the other way you are in Costa Adeje, keep walking and you are in Fanabe. The location is fabulous!! The hotel is so peaceful and relaxing, with many activities taking place every day… me and my partner never took part in any activities we stayed in the quieter pool relaxing however the activities in the other pools looked great and enjoyable with many people taking part. The rooms are cleaned daily.. the hotel itself is so clean and well looked after. Thanks for a wonderful stay xx