Aparthotel Neptuno Costadeje

I really can't understand the bad reviews on this place. This hotel is kept beautifully clean with rooms cleaned nearly every day and beds made for us. The main pool isn't heated but was lovely and refreshing and very comfortable once in. The baby/toddler pool is conveniently in the shade and the adult pool is heated and situated in a quiet part of the hotel grounds with stunning views. We had a 2 bed appointment which was very spacious and clean with a well equipped kitchen. I was a bit apprehensive about having no air-conditioning but it was actually pretty comfortable with the weather around 24°c. We did take 2 mini fans that we placed on the bedside tables at night and I do believe that the hotel have a few large fans that can be used if required. The staff are very polite and friendly and are happy to call you a taxi, which arrives super fast. The only minor snag is there isn't enough hot water for a shower but a cooler temperature was welcomed after a hot day in the sun and wasn't a major issue. For the price and the star rating of this hotel, I have absolutely no complaints and would definitely stay here again.

Very basic “apartment” (you get what you pay for I suppose) with an added funky smell !! Rooms Dirty with additional unwanted guests AKA ants and cockroach’s, Enough Hot water (if you were an early riser) for 1 shower, (i was travelling with my daughter and 2 young granddaughters). Apart from the freezing cold pool there is nothing here for young children. Hotel bar staff were loverly and polite but you will need a bank loan !!. Hotel situated on a very steep incline which makes for a loverly walk down to the main touristy bits (about 15mins) but would not attempt the walk back but its only around €5 - €6 for a taxi. If your a vegetarian thou bring plenty of snacks as its not very well catered for !! The big question is Would I return ? Honestly absolutely NO , not to this part of Tenerife and defiantly not to this Hotel

Where do I begin DO NOT STAY HERE would be a good start. Pool bar served me food which gave me severe food poisoning. Among other guests too. Wrote me off for two days, during my 4 day stay the noise was horrendous EVERY NIGHT from other rooms and people coming go back from nights out. Sun beds all covered in mould. No cleaner arrived to us. Absolutely grim experience.

The hotel is in desperate need of a refurb. It is tired & grubby & not a family friendly hotel! The room we were given was dirty, dark & outdated! Our room was deep cleaned but still unclean. There is only 30 litres of hot water which lasted less than 5 mins! The hotel said it would take 20 mins to reheat but was over an hour! The walls are paper thin. There isn’t WiFi as advertised. There isn’t a shuttle bus to the beach as advertised. There isn’t satellite tv - all of the English channels had no reception. The mattresses have seen better days. I asked reception about the shuttle bus to be told to go to the bus stop at the end of the road & scan the QR code. No ‘buses run every 10 mins & you will need number 437 etc’ so unhelpful! A group of least 8 ‘men’ arrived who had no consideration for others & discovered door bells in the early hours. This was going on behind the reception & they did nothing! I wouldn’t stay at this hotel even if it was free!

I am not one to write a review and am 99% positive of all the places I stay at but avoid this place at all costs. They are terribly rude and inconsiderate, we have a severe medical emergency and called a week beforehand to cancel our reservations but they insisted to fine us with 50% of the costs. I really understand that there is a consequence on cancelling last minute bookings but this isn't a day or 2 before and we cancel for a very valid reason. *********** tried to help in every way they could and personally contacted the venue to request to waiver the fees but they just didn't care at all.. I am sure some people are fine in this hotel and have a nice stay but overall I see most people had terrible experiences from smashed windows and robberies to collapsing bathroom ceilings and rude staff.

After reading some of the reviews, we were a bit worried. Well what a load of whinging people. Our room was just below the adult pool. Very clean and comfortable with a fantastic view. Housekeeping came everyday. All the staff were lovely. Reception staff really helpful. The adult pool was wonderful. All in all we had a lovely stay.