SBH Fuerteventura Playa

Arrived home today after a week at the SBH Fuerteventura playa rated by whoever as a 3 star . We are not nieve and usually stay at 3 star hotel as that's all that our budget allows us, but this was beyond anything we have stayed in before, and the hotel chain SBH should be ashamed. When we arrived we collected our keys and made our way to room 102 the corridor carpet was stained and filthy dirty but when we opened our room the smell of tom cat pee was unbelievable it was at this point I wish I'd asked to move but like I said we are easy going . There were cats roaming the corridors at night ? We woke up he next day for a shower and ready to enjoy our holiday. The beds were hard as a lot of reviews had said, but I get that they contract mattresses and are there to do a job . Sadly, the shower was cold as it was all week luke warm at best morning and evening, no real excuses for that . Breakfast was exactly the same every morning which was fine but table where full of dirty plates cups and glasses, no clean plates you had to wait for them to emerge from the kitchen and the food ran out most mornings . This was the same for lunch and evenings, exactly the same food every night .This is not a knock on the staff as they worked as hard as they could, just not enough of them . The room was cleaned twice in the week, and beds changed once, but sadly, there was no change to the smell in the room . The entertainment staff did there very best friendly warm people and as my daughter has special needs they where great with her and we deeply appreciate that but as a couple where only volunteers surly they should be getting payed something! The pool was dirty, especially the kids' pool. I heard one parent refuse to let her child in it . Gym no such thing 6 broken machines and no weights ,sauna didn't work and nobody knew where the key was anyway. Even the tabletennis table was broken in absolute joke . In general, the hotel is very, very tired, scruffy, broken tiles everywhere ,in desperate need of a lick of paint and a refurbishment. Definitely not a 3 star, and I wouldn't recommend this to anyone . On our 5th day a fellow hotel resident told us about the all inclusive bands you could buy that let you spend time at all the other SBH hotels and eat there food so we did that at 5 euros a day each . It was the best thing we did. The food was outstanding, and the pools were a lot cleaner and a million times better than where we stayed . Again, I know it was 3 stars and the other hotels were 4 stars, but the difference is unbelievable. If I'm honest I'm really saddened that SBH hotel chain and loveholidays to an extent let this happen, people spend there hard earned money for a week away once a year and you end up at a place like this.

The staff are a credit to the hotel, hard working, polite, friendly, helpful. There is a limited choice of food which is of an high standard. Sadly limited freshly cooked pancakes. Some still frozen in the middle. Lack of plates, cups at times. Staff work very hard. Facilities could be improved with a few higher standards of maintenance and care. Sweeping, removing cob webs. The location does have limited things to do. However you can pass a week walking along beach to different areas. Finding less windy spots and enjoying the chipmunks. Do spend some time researching daytime activities if this is important. The pool is very cold, however a lovely indoor pool is available which is much warmer and more pleasant. No one can describe the wind. I appreciate everyone says it is windy in canaries. But I do feel the hotel design creates a swirl of the wind rather than a shelter from it. Lovely spots provided close to beach with some shelter. In life you get what you pay for and with a little more research there is probably better. Costa calma beach for example. But the staff are not as friendly or helpful. If you want a week away without overindulging but eating nice food you will be fine.

Hotel very outdated food exsackly the same everyday lunch and dinner limited choice queues are huge trying to get a drink throughout the day with only one worker on waiting 30 minutes to get served. Also pool very dirty and broken tiles around would not return

I'm here and it's my first day. Room was tired and dirty as soon as we entered. Toilet and bath were minging and plug sockets coming away from wall. Door curtain hanging off rail in several places and pictures on wall were stained along with dusty, dirty lights. Outside balcany table and floor were filthy. I went back to reception and asked for another room but was told there wasn't any and to come back tomorrow. The receptionist said she was sending someone to clean the room but after we went back to our room, a few hours later, no one had been and it was still the same. .....So I took some photos.....(see below)..not impressed for a 4 star hotel. Food wasn't great and quite cold although there was a microwave to warm your food up. I chose the pork, but when I cut into it, parts of it was pink and bleeding on my plate so I left it. I ended up with the chicken which was ok. As far as my first day goes, I'm really disappointed and hope tomorrow is a better day.

We arrived at the hotel, kitchen was closed and we had to walk to another hotel to get their buffet. We come back, get our room keys and our room smells HORRIBLE, mosquitoes everywhere at night. The beach is filled with only rocks, u cant even go for a swim because the rocks are everywhere, so we had to drive to other locations and find other beach spots so we can tan. the room cleaners are nice, but what isn't nice is the amount of hair they leave in the bed after they tuck in the sheets, also they don't even do much cleaning just folding bath towels. First holiday I've ever went on and I don't think I'll ever want to travel again. trust me. never book here and DEFINITELY DO NOT buy the all exclusive thing because its not worth it. Also i have to mention that the 2 rooms we had, both balcony's were facing into a wall and the other hotel next to us, NOT EVEN THE POOL!!! such a scam its unbelievable, theres no way its rated 3 stars

Rooms very nice food in main restaurant ok but never any tea bags ne drink machine work at 1 time just one I dontbusually moan but the pool area is dirty and not cleaned any dsy I been hear staff are nice eork hard but there is no love for this hotel needs to be maintained then eill be nice as its a loverly place I won't come back