HD Beach Resort

This was our second visit to the hotel , we came here on the 6th January 2025 and again on the 19th March, We were , so impressed with the food , activities which were offered, the entertainment cleanliness , the amazing staff throughout , friendly and helpful at all times ! We also met other couples who were on their second visit since January whom we met ! We all loved this hotel ! The resident Cat who was also a star !

Maria is a fantastic representative of the hotel staff she’s always showed excellent service. The hotel has a great service as a whole. But Maria always goes out of her way to meet the customer demands. As been on reception she goes above and beyond.

Chose this 4 day package at a really good price, but on a b&b basis, whereas most were all inclusive. Hotel on Playa de Charcos at the northern end of the resort. Not suitable for swimming as rocky, but a short walk to the lovely stretch of yellow sand of Playa des Cucharas. Hotel offers free yoga sessions etc but spa etc are extras. 2 pools on 1st floor. Disappointments were the "suite" of bedroom with 2 beds and a wardrobe and tiny frosted internal window.Living area had large sofa bed, lamp. tv and knocked about desk and overheating fridge. No coffee table or table except a tatty one on balcony. Very confusing layout, not enough lifts and looks like a prison with metal bars everywhere. Got lost trying to escape! Breakfast adequate, didn't do all inclusive. Luckily a very professional carnival week was in the town as Hotel evening entertainment didn't look like our sort of thing.

Wonderful hotel. Our Emblem room had everything we needed, and more. Very comfy, huge bed. Staff are so helpful and friendly. Drinks package on Emblem is excellent. Good choice of food and drinks in restaurant. Emblem breakfast is lovely too.

On arrival we were impressed with the reception area and lovely cava on arrival. You have to pay for safety deposit box and towels. Room was in dyer need of renovation. Furniture inside and on patio was bad. Cleaner washed out dirty glasses to use again

We stayed at HD Beach Resort in January and had a mixed experience. Positives: * Brilliant Location: The location is outstanding, the local beachfront is full of stops, restaurants, bars and market stalls. * Delicious Food: The food was a highlight. It was consistently fresh, hot, and offered a good variety of choices. * Excellent Drinks: The all-inclusive drinks selection was impressive. * Great staff: Some of the staff at the hotel were amazing including waiters and waitresses, receptionist when we were leaving and the bar manager. Negatives: * Fly Issue: Unfortunately, our downstairs room was plagued by flies, likely due to inadequate airing out since the previous guests. While the hotel sent a fumigator and tried to address the issue, it wasn't resolved during our stay. * Reception on arrival: When we arrived, early at approx 1pm. We were greeted by a less then helpful receptionist. His manner and mannerisms were rather rude and quite unhelpful. He didn't explain the towel system correctly which a heads up is 20 euro deposit for 1 towel. We were told it was 20 euros full stop. * Still pending a much needed refurb: Not the worst by any stretch but is looking quite tired and could make itself a 5 star with a good refurb and modernization. At the minute starting to creep into the 3 star zone. Overall: While the food and drinks were fantastic, the fly issue significantly impacted our enjoyment. The hotel's efforts to rectify the situation were appreciated, but ultimately unsuccessful. We have since received compensation for the inconvenience. Recommendation: I would recommend HD Beach Resort with the caveat that guests should carefully inspect their rooms upon arrival and immediately report any issues.