Orlagh G
19 december 2024
Just home from an incredible stay. I travelled on my own and am so glad I chose this beautiful hotel. I was I was so sad to leave. This hotel offers the perfect mix of relaxation, entertainment and culture. The architecture and decor is beautiful. It’s clear that it’s a beautiful place and the attention to detail is second-to-none but it’s the staff that make this hotel what it is. They’re so warm and welcoming. From the moment I stepped inside, everything was perfect. The service throughout was incredible, from the Reserve check-in, to the restaurants and bars, the cleaning, turndown service and beyond. Special shout out to Chandni in the Reserve who gave me a tour on check in. She was incredible. I highly recommend booking the Reserve package. The check-in process was exceptional. I arrived early to a glass of bubbles in hand and could avail of the lounge while I waited a short amount of time for my room to be ready. You’ll be personally escorted to your room where your bags are waiting for you. The a la carte breakfast at Reserve also deserves a mention - Lovely to enjoy the first part of your day on the private terrace at Samira The Reserve pool area is an oasis of tranquility. Gorgeous space to relax in. Jonathan at the bar is the master of cocktails. Absolutely delicious - make sure you try a violet piña colada! Carolina and Noemi were incredible too. The local handmde soaps and creams with a card as a parting gift was a lovely touch and I appreciated the late check out. Another special shout out to the entertainment team- Carlos, Hoda, Barbara, Armando, Raquel to name a few. They were so warm and welcoming and bring a great energy to the hotel. I signed up for lots of activities because of them. They really made the trip memorable. The mix of activities at the hotel is perfect. From art, to wine tasting and sampling of local jam and cheese, to beach volley, to yoga pilates and spin by the beach, and excursions to local attractions like El Grifo Winery in La Geria -there is something for everyone. The team makes you feel very included. The variety of live music was also a standout. From the candlelight piano session Rock and Latin dance in Ginger, to DJ and guitar in Alula, it was all so enjoyable to sit and enjoy a drink to. All the bar and waiting staff were excellent and couldn’t do enough for you. The food options were great. I really enjoyed all the options, especially the Italian- Cappella and tapas lunch at La Graciosa. The main buffet had a wide selection of foods any time I went. I never felt like I needed to leave the hotel, but the beach-front location made it perfect for a walk along the coast. All in all I had an amazing trip and I can’t wait to visit again. This is a special place.
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