Coulsdon Manor Hotel and Golf Club

Set in a golf club ground is quiet and a bit oldy worldy. The rooms are comfortable although they could do with freshening up the decor and bathroom. The staff is helpful. The food was ok-ish

A lovely place to stay, from the welcome by Sandra & Sharon to the friendliness of Joseph & Mike the barmen, top hotel.

It was a nice stay!

房間我們3人，很舒服，加床也才10鎊。晚餐選擇很多，有牛扒，味道也很好！服務nice。高爾夫18洞+租桿=31鎊，4:30一定天黑，4-4:30建議用綵球，不然找不到球的。

Stayed overnight after attending local party., seems very nice on arrival, nice grounds and approach. Reception were friendly enough, but then came the room. Dated, tired, in need of renewal. Main lights didn’t work, but sidelights did! Windows were particularly filthy. Cleaning seems to be superficial. Parts of cornice missing on wardrobe etc. you get the picture. There was coffee making facilities, with one biscuit ( to share!). Also toiletries that were ok. Breakfast included was actually pretty good. Cooked English breakfast available. But one of the staff was particularly rude to a guess inquiring whether a cappuccino was possible. Do not raise your head above the parapet! In all, nice location but bedrooms in dire need of refurbishing. Could be lovely.

Good location for a short break, away from the busy London areas. Friendly staff and nice clean rooms. Comfortable bed. Decor and furniture very dated and tired, could do with a facelift then it would be more appealing. Food was ok but only served till 8:45pm so quite a rush to get food when we arrived.

Worst hotel I have ever stayed in….. This is without doubt the dirtiest and noisiest hotel I have ever stayed in. The room was dusty with cobwebs off everything, all items screwed to the walls were hanging off and the wardrobe door fell off when opened. The breakfast buffet is terrible with cold, undercooked and cheap ingredients left standing in a tray. Coffee that is best described as brown water and a very poor choice of cereals. The noise on the three nights we stayed was unbearable, the first night was a party which stopped at 12 but people were banging doors and running around u til 3am. The second night had furniture being moved above room until 2am and the third night barrels were being delivered for three hours. They must have a resident herd of elephants that come out at nights to roam the corridors because that’s what it sounded like! We asked for another pillow on the first night which we finally got on the last night. Taps have been fitted to sinks that do not fit and make it impossible to wash hands. The whole experience was terrible, dated and dirty with no redeeming features. DO NOT STAY HERE……

Out of all these hotels I have stayed, Coulsdon Manor is different because it is one of those historical building. It is located next to a golf course hence beneficial for golfers and you definitely need a car to get here. The bathroom was memorable with two sinks, a generous big bath tub and a separate shower corner as well. There was a nice poster bed, sofa but because I have an issue with windows, there were too many for my liking. This place is quite noisy because it is a social places so you will find lots of people going in and out so you will hear their conversations as well. The staircase, chandeliers and dining area was nice and grand.

We had an issue on arrival with the loft. It working meaning a room wasn’t available for six hours. With a wheelchair customer this was difficult. I had to book my own alternative for the first night. Whilst I wasn’t pleased with initial customer service, that leading to considerable stress in relocating, I spoke with the general manager the day after who agreed that the hotels process to find alternatives for guests was inadequate and that by simply developing a process and empowering his staff to book alternatives at no extra cost would be investigated and implemented. Loft failures are rare but it was highlighted that staff in duty had no means to book such at present. He had agreed there will be a review and in the event of a repeat incident (and lift failures are rare) customers would not be simply left to to find a useable room themselves, but staff would be empowered to to this on their behalf. It’s always worth having discussions with establishments when things go wrong. Whilst I’m not out of pocket and refund for the unusable room was promptly given he agreed it should not be for guests to need to do this themselves. As for the remainder of my stay, things went well for the second and third nights. This is beautiful location and whilst the hotel isn’t the most modern and is not air conditioned there are some great Rooms. I raised in a previous review why it is that only filtered coffee in flasks in provided for with breakfast, they charge £3.25 for a latte form a machine which could just as easily be placed in the public area and operated as self service. The flask coffee is really not to my taste and doesn’t start the morning well. It also appeared to be a cause of conflict and or disappointment from customers to staff as well! I have NEVER stated in a hotel and been charged extra for machine made Coffee, and I’m sure your staff don’t really appreciate the level of surprise and indignation I witnessed on this and previous visits on being told it’s an extra and more than we customers do being charged.