Pousada da Serra da Estrela – Historic Hotel

All good

Uma experiência incrível. Hotel impecável e cumpre com o prometido. Staff impecável. O único ponto negativo foi que na casa de banho encontrei mofo nos azulejos, o que quer dizer que a limpeza não estava em dia . Mas no geral a experiência foi muito boa !

Perfeito! Pequeno almoço e jantar são excelentes! Os funcionários são impecáveis. Mas desta vez sauna não funcionou.

Staying here was part of a motorcycle tour in Portugal. The hotel did not disappoint. From the check-in, so friendly, thank you Beatriz to check out the stay was wonderful. Room was fantastic, spacious, clean and comfortable. Fabulous views towards Covilhã and with plenty of space in the gardens to relax what’s not to like. The location means dining in the restaurant unless a drive down to Covilhã. The food was very good, service was possibly a little rushed at the start. After sitting down why would the menu arrive and being asked for a choice before being asked if a pre- meal drink was wanted. No big deal but not what I was expecting.

We had a great stay, beautiful hotel and very well maintained. Awesome views which changed daily due to cloud formations. .Rooms, food, pool, sauna - all was fantastic. Close to Ski resort, had snowed enough to play in but not enough to ski.. :)

We arrived and had a very frendly greeting at Reception, The receptionist spoke perfect English. We chose to eat lunch in the bar and we were all delighted with our choicess, my daughter loved her toastie (especially the bread) and I was recommended and really liked the mountain chese. The hotel is very beautiful, with a restored lift and all the rooms have scenic views. We sat by the outsode pool and some of us swam; we then went in and had a Turkish bath and swam in the indoor pool. We took a short drve ard to the mountain tops and short wallks The buffet super had an enormous choice of food, It was the frist time we had come across bapa camello. Breakfast was also generous with a wide selection of favourites. It is an iconic thirties buiding in a stunning setting with polite, friendly and fluent-English-speaking staff. We ike the Spanich Paradors and thought the Pestana Pousadas would be an equivalent experience in Portugal. Please provide the name of the staff member who provided exceptional service and a brief description of action. Vitor Nunez - friendly, chatty; made us laugh (in a nice way); explained some Portuguese pronunciations.