Fountain Inn by Greene King Inns

This hotel is dirty, doesn’t feel like it’s been cleaned properly in a very long time. It is in urgent need of needing renovating. Only positive I can take out of this is that it’s in the town. It’s a shame it’s a let down because the pub is a lovely cosy pub, however the hotel is a massive let down and I would avoid at all costs!

Just spent the weekend at this hotel, some observations. Firstly positives - comfortable bed, clean sheets and towels. Breakfast good service. Issues: The hotel needs a clean and a paint. All areas are grubby with peeling paint etc. My bathroom was not clean. The toilet was a disgrace - there were marks on the seat (which I wiped off), the sealant at the back was stained yellow, under the rim must never have been cleaned. The leather headboard had no leather left on it.. The curtains let in all the light at night. Also not nets / blinds meant I had to close the curtains to get changed. My room was on 3rd floor with no lift or help with luggage - this must be made known as not everyone will be able to manage this. There a bar next door that has music late - I was woken up a few times. Unfortunately on arrival, the smell of urine from the bar toilet hits. Our check-in was not smooth with some issues on our booking which took some time to resolve even though we had the confirmation of the details already paid for.

Was in the attic- curtains didn’t cover windows, very stuffy and low ceilings made it difficult, shower was barely usable due to attic ceiling. Old fashioned brown furniture and foam pillows . The bed was comfortable but due to lumpy cushions and heat barely slept. Great food choice for breakfast and great service was a plus otherwise book elsewhere. For a chain hotel it should get a refurbishment to modernise it. Shame as a great location and staff seem to care.