Cozumel Hotel & Resort

Schoon , fijne kamers , heerlijk zwembad , lokatie perfect . Enige verbeterpunt is het ontbijt dat is echt minimaal en niet hoogstaand

Great place for a stay in Cozumel! "Older", but very clean and well kept. Great central pool, which is fantastic for our toddler who is learning to swim! The food was pretty good, we ate at the buffet for breakfast, beach club for lunch, and had room service at night. The coolest feature is the private beach club. There's a tunnel that connects the main property to to the beach, which was very cool! Plenty of Adirondack chair, lounges and hammocks, crystal clear water (watch the craps and sea urchins), and perfect sunset views. This was a really great place for a family stay.

Room is clean,no WiFi in room ,food same everyday inclusive or not ,service good.

We have stayed at this property many, many times in the past. Unless some serious changes are made, this visit will be our last. Like dozens of times in the past, we called the hotel and asked for the best rate. They quoted their rack rate despite it being off season and we were staying a couple of weeks. At the last minute, just for fun, I checked the rate on Orbitz. ONE HUNDRED DOLLARS LESS PER NIGHT!! Are you kidding me??!! At check in we reminded them about adding Wyndham points to our account. They said “no. Something about the “computers” and “you booked with Orbitz”. Again, are you kidding me??!! The number 1 problem is how they destroyed the ocean view. I want to remind you, the reason why we are staying at a beachfront resort is to enjoy the view. The new structure of tables and chairs at the water’s edge is ridiculous. The only thing more ******* is obnoxious sunbeds that liter the beachfront. We are not paying MORE to use these sunbeds. Curtains on these beds destroy what little view is left. They need to be moved BEHIND the chairs Because the palms grew over the years there is now no shade. No umbrellas other than a few tied up by tables. To make matters worse the beach area is now closed at night!! We came back at around 8 to sit on the beach and were asked to leave. Seriously? Please don’t respond with “I’m sorry”! We spent too much money for someone to just say “sorry”. We deserve some kind of refund because this was no vacation.

The beach tunnel was much more convenient than I thought - staff was pleasant. There were additional fees charged that aren’t disclosed, if you aren’t an all-inclusive don’t expect the same treatment/hospitality from staff. Overall it was okay.

Property was nice. Check in was easy and quick. Mino at the excursions table was EXCELLENT!