Prestige Rocky Mountain Resort, BW Premier Collection

Great stay here. We got a restaurant voucher for passing on room cleaning when we were only staying one night anyway.  We got coffee for the second morning, so I didn’t feel like I was missing anything.  The room was clean and bright.  The restaurant had a great breakfast.  There is also a good gym.  I was very comfortable.

The hotel looked very nice and the room was spacious and clean. The beds are what led to the 3 stars, they were so uncomfortable, the bed sheets were so loud, if you were in a two bed room, like we were, the person in the other bed was afraid to move around or shift because the sheets were so loud. There is a pretty big gap under the hallway door that let in a lot of light pollution and noise. Not sure what room/floor it was coming from but the neighboring room was loud after 10pm. The air was so dry we got up multiple times in the night to drink water and put chapstick on on lips and noses. If you are from the states the hotel desk does ask for a card on file for incidentals, even though the room was paid through *******, BUT if you use a debit card they’ll put a $300.00 hold and a $50.00 with a credit card so just be aware. The restaurant in the hotel building closes at 9pm, we stood at the doors where it says to wait to be seated, at 8:35pm, just wanted something simple after driving for 3 1/2hrs the staff saw us and yet never came up to talk to us or to even turn us away. We had to get back in the car and go find other options for food. We tried the restaurant again the next day for breakfast and everything was delicious, the Egg Benedict was good but something happened in the kitchen and it ended up not coming out until about 15 mins after everyone else’s food.

We had a suite and there were two sofa beds plus a queen in the bedroom. The way the sofa beds were placed, we couldn’t open both of them at the same time- we had to move them around first. Cleanliness was fine, but a lot of the furniture was chipped and there were holes in the walls where pictures had beed hung. The kitchen was great, full sized fridge, lots of cooking ware, but no drinking glasses, just mugs and wine glasses and only 4 of each, I would recommend at least 6 plates and bowls. This hotel is right beside a railway track and our suite shook and swayed each time a train went by. The pool and hot tub were OK. Again, clean but the deck was well worn so looked and felt dingy. Lots of parking out front, a huge entrance that was beautifully decorated for the holidays. Staff were lovely. There was a spa and restaurant attached, but we didn’t use. We were given to option to forego maid service for a $10 voucher at the restaurant per day that we stayed.