Homewood Suites by Hilton Newark - Cranford

Under. Decoration without buffet breakfast

Nice roomy and clean. Very polite staff. I would definitely book here again.

Location is confusing and right on a quick turn before the freeway. The tub has rust and I could not even use it to take a bath so I ended up using the sink instead so I feel unsafe with it. The rest of the rooms are OK but parking is terrible. One big thing about this place is the food provided on breakfast Which I felt it is rust at all times. Not to put employees out of a job, but the one that tends to the morning breakfast seems to have an attitude at all times, even though she helped me with getting an orange juice almost at the closing time for breakfast. She however, never smiled or provided the service. It been so simple for a public service provider as I know how things can be as I have work these types of jobs in lower and reaching to the high top by just a quick point that hopefully they will learn that customer service still matters even simple smiler what can I do for you And all of us have problems in our lives and we should not take it to work or take problems for work to home, but that’s their business and we respect that but hopefully amenities will improve and all equipment need to be checked. It’s just disgusting to see rust on the Tub area as this can be alleviated by a replacement cleaning, etc..

Not enough parking, poor customer service- front desk evening guy was always on cell phone, not enough food for people at breakfast, ran out of just about everything, coffee was terrible

Even though the property was undergoing renovations during our stay, it was very pleasant and my kids loved it ! The room was spacious and cozy, definitely planning another trip soon !

Not recommended The only good experiences of our stay were check-in and check-out. Empty soap dispenser in bathroom with no bar soap; bedcovers (sheets) were too small for size of bed; water pressure in shower was poor; housekeeping did not service our room (bed unmade, no clean towels) and although advertised free onsite parking, not sufficient space in lot so had to park along road. First time ever having poor experience at a Homewood Suites but this one not up to their standards. As a longtime Hilton Honors member this was very disappointing.