Grand Hôtel du Golf & Palace

This hotel hasn’t change in over 50 years. It’s old, badly kepted up, service, and food horrible. They rate themselves as 5 star. The hotel association should inspect it. I have never had an over charged place so bad in Crans in all the years I’ve been there.

The hotel is wonderful! Elegant decore, great breakfast and amazing view on the golf course. All staff is kind and helpful. We had a lovely stay. Amazing marble bathroom with double basin, jacuzzi and separate shower. Spend time in the pool and gym and relaxed 100%!

Not the hotel it apparently used to be! Dirt, dirt, dirt everywhere, rude general manager (Aloysia Ghio-Airaldi-Rielle) and poor state of building facilities. The experience we had in this hotel was far away from 5 stars (as advertised on booking sites). The owners clearly treat this hotel as a golden goose and don’t invest in it at all. The hotel is in dire need of repairs and upgrades, and the staff is doing their best to barely keep it going. 1. The rooms are extremely dirty with stains everywhere, and the furnitures are not functioning (cabinet doors held closed by paper, etc so it’s not falling open). 2. The common area is disgusting, every chair in the restaurant has stains on it, the walls are also stained and marked everywhere. 3. Spa is a disaster, steam bath is so old and not renovated, that the pieces of the wall stay in your body when you touch it (see the picture). The sauna was not working. 4. General manager Aloysia Rielle is rude, behaves like she is doing you a favor to let you stay there. Terrible and completely unprofessional treatment. Conversations with her are on the level of a 5 year old. She’s also saying to your face that the hotel doesn’t have a 5 star rating and the ranking on websites is not certified by the Swiss Hotels Association. 5. The crew doesn’t speak English, menu in the restaurant is not in English and no one is able to translate it properly. If you like clean hotels and a nice experience, this one is definitely not for you. Suggest you find something else in beautiful Crans Montana.