The Grove Cromer

We booked a five night stay in The Bungalow. Arriving on Sunday afternoon, first impressions as we walked through the patio doors were of extreme disappointment and dismay. Indeed, had we not had appointments booked in Cromer on the Monday and Tuesday we would have left immediately. The whole place is extremely shabby and grubby and in need of thorough refurbishmnent. I am certain no room in the hotel will be in this state. We left before 10.30am on Wednesday and my husband informed Reception of the reasons for our early departure. Whoever was on Reception at that time made notes of the points raised. No one from the senior management contacted us to investigate the issues raised or offer any sort of accountability or apology, that was until I completed the review form. Only then did The Grove make contact, if you can call two lines making contact, to say the Manager would not be back until Saturday and he would contact us then. I emailed The Grove for the attention of Mr Grayling expressing our disappointment and listing some of the issues. These included: the door to the lounge which cannot be fully closed due to poor fitting, the door to the bedroom only opening about one third of the way due to being restricted by the carpet, mould on the pipework in the kitchen, mould in the bathroom both tiling and the grab handles in the shower, dirt and mould on the inside of the front door, dirt and mould on the patio door, the bedroom curtains which were hung on a cheap plastic rail with too few hooks and when closed were extremely difficult to open. There are other issues and we took photographs of all mentioned here. I eventually received a response thanking me for drawing these issues to his attention and that many had now been addressed. As you can imagine, this is of little comfort to us! It is difficult to believe that management was unaware of these issues as they certainly did not occur between one let and another, these are long standing faults which have never been addressed. There would appear to be no planned refurbishment of any of the self catering cottages, all money and focus obviously is on the hotel. Obviously, the people who choose this sort of holiday are not given the same high standards and attention to detail offered to those who book into the hotel.....if those reviews are to be believed. Despite leaving after three nights, The Grove proceeded to take the balance from my bank account on the Friday. In effect we have paid in excess of £800 for a three night stay in substandard accomodation.....and nobody at The Groves cares or sees fit to think this is unacceptable. Rather, they think it is perfectly acceptable to take people's money regardless of the standard offered. This is the assumption you come to given their response and actions. Obviously, we will not be returning, there are many other cottages in the area of a far higher standard and cheaper. Ironically, I received a marketing email this week telling me that the self cate

Was a lovely stay at the hotel. The staff were exceptional and the food was amazing. Will definitely be returning. Will try to come with slightly better weather and spend a few more days. Thank you for a lovely visit

Just returned from a week's stay at The Grove........ a lovely quiet hotel with old world charm. The staff are all so friendly and welcomed us right from the word go. Our room (10) was in the main house.......small, but adequate , with plenty of storage space, and a lovely comfortable bed. Very clean, with some lovely toiletries in the bathroom. It rained one day and we did find it a problem to hang our wet coats up, perhaps a hook on the bedroom door would be a good idea. There was a lounge with plenty of comfortable sofa's, and a conservatory with bar, as well as a lovely outside patio seating area, so plenty of places to relax with a drink. The food was superb, excellent quality and well presented, and breakfast was amazing as well (can recommend the french toast) We were fortunate to dine at Sundown twice......brilliant tapas and pizza with a 'buzzing' atmosphere. The hotel is in lovely gardens, and has direct access to a walk through woods that lead to a cliff path down into Cromer one way, or Overstrand the other way. Cromer and the surrounding area has a wealth of great places to visit. A lovely stay, fabulous food, friendly staff, peaceful gardens, this hotel has it all. I can recommend it. Thankyou